GreenTree Inn & Suites Los Angeles - Alhambra - Pasadena

I love this property honestly. It has everything you need and would want. They have complimentary water and snacks ready for you in the room. Water refill machine along with ice machine as well which is greatly appreciated. Complimentary food, coffee and tea, complimentary breakfast and lots of options for breakfast that was very delicious. Best hotel I’ve been to, definitely coming back again. Oh and did I mention the pool, love it. Staff there is nice too

I had no problems with this property

room is big and clean. hotel is in a nice area. and the complimentary breakfast is very good

parking spaces are a bit tight

Value, cleanliness, staff

Breakfast

The staff are very friendly. Coffee is offered all day at the dining room free. And the coffee is good.

The room was OK in general but not very clean, we'd found big and small mosquitos which we managed to kill them. But was left in the room for days (we did stay for over 5 days and asked for room cleaning every other day). Then, the biggest problem with our room, with two double beds. There's an AC by the wll along right next to the side of the 2nd bed (with the two beds lay along side by side). This AC is blowing right to the side of the bed. At night, the wind simply just kept blowing up through the surface of the bed. I was caught with a cold as a result. This problem, after I'd made complaint to the staff, is actually a common problem in each and every room but I was told I'd the first one have such problem. Eventually, the staff were helpful in offering me a thin wooden board installed in front of the AC to re-direc the air flow to more upward and the problem was solved. Another problem with the room is that the toilet ventillation was not working neither. When I discovered that I could not switch the vent on, I asked the front desk. The answer was its unfortunate that it's faulty! The breakfast food was not good neither, and was self-serving with plastic knifes, forks, cups and paper plates. Sausages and potatoes were not fresh. Nor were the boiled eggs too. The only positive was that staff were friendly and always tried to be helpful whenever they can.