Hyatt Vacation Club at Pinon Pointe, Sedona

Outstanding location and walking distance for all activities including dinner. Your customer service Aria was so helpful on answering all of my questions. She made our visit so pleasant for my birthday weekend.

No pool or spa was available for my birthday weekend . I was charged for resort fees for two rooms and three nights. Does that make any sense? I was billed today and I was a little confused of the charged?

Nearby cafes are wonderful and property is very quiet. Large jetted bath tub.

The pool and hot tub were not available due to maintenance

Property was in prime place, beautiful views and aesthetically pleasing to the eye.

They did not notify beforehand that the pool was closed, this was one of the reason why I had picked the property for the weekend away.

The location of the hotel was great - slightly elevated, and very central. The rooms / villas were also very large, and the dedicated balcony was a plus.

Availability was sparse during our time of travel, so while this was not our first choice, the hotel looked good from pictures and reviews. We paid ~$400 for a single night. Unfortunately, we found both the property and service to be very underwhelming. The disappointment began on the night of our check-in: I had requested a villa with a nice view of the mountains and was happy when we were told we had a villa on the second floor at a corner of the property. Sadly, we were told soon after a manager stopped by that due to a "conflict in the system" we would get a villa on the first floor facing the activity center instead. This was sold to us as having "better views anyway", and when we asked for our original assignment we were blatantly asked "could you tell me the reason why you want villa xyz specifically?" - it sounded as though we had some nefarious plans there. I would have fought this more if we had stayed more than one night. Soon after receiving our keys (and this was late at night after a long and tiring drive, with our 4 year old in my arms), we were directed to someone who tried selling us a timeshare / vacation package, which we were not interested in at all. On the way to the room we were shocked to see the location and state of the rooms - the balcony faced a walking path and we could stare right into the "activity center". In a small corner we could get a glimpse of the mountains when standing at the edge of the terrace. Some guests were also walking around that seemed rather sketchy. The room itself was very large, but extremely dated: there was a hole in the front door, light switches and plugs were yellowed out, appliances were very old - everything just seemed like it needed updating years ago. We want to go back to beautiful Sedona, but we would never stay here again. I'd rather pay a bit more and stay at a significantly more premium hotel.