Extended Stay America Suites - Columbia - Northwest Harbison

I cannot say enough about the staff here! Ms. Amanda, Ms. Kitina and Sir Max were beyond outstanding and responsive. Every single request was met with professionalism, kindness and speed. Check-in process was super easy. The in-room suite was really lovely. We loved having a separate living space and kitchen space and bedroom space. Our room overlooked the pool and it was a nice view. While we didn't get to swim, the pool definitely appeared cool and was well enjoyed by other guests! The hallways were clean, the gym and laundry rooms also appeared to be very clean. Our room seemed fresh and clean, minus the small bathroom issue. A little searching for the hair dryer though. I eventually found it in a drawer near the bathroom.

I would have definitely preferred a small oven versus a dishwasher under the electric stove. It was also a little bit difficult having to request items like dishes, silverware, coffee pot, etc. I was disappointed that their morning service only included grab-and-go snacks. Apparently, their coffee maker went on the fritz and they were waiting on a new one to come in. While they immediately got me a coffee pot, we still had to go out and purchase coffee and filters. Not a big deal! (To be fair, they did provide Maxwell house filtered coffee pods for the small coffee maker.) We did find a couple of bugs, but that is to be expected down south in the summertime! Particularly right after the exterminator had been there for scheduled maintenance. We also had a few pieces of dog kibble in our bathroom, which was responded to immediately by the staff! The bathroom shower wall did appear to have what looked like, potentially, some dried toothpaste gobs? It looked too thick to be soap or shampoo.

It was spacious and had a recliner which was very comfortable. Good price. Close to where we were visiting

We saw a couple of bugs in the bathroom and vanity area. Not sure what type. No breakfast like a hotel would have.

The room was very spacious. We were here for 3 days and 2 nights for my daughter’s basic training graduation from Fort Jackson. The staff was amazing especially Ms. Amanda, she was there when we checked in late at night, we drove from Wisconsin, she was the sweetest and very helpful the days we were here.

There wasn’t anything I can think of that we had any issues with.

Front staff is always very friendly and helpful

Needs a lot of upgrading