Hotel La Jolla, Curio Collection by Hilton

overall

room cleaning request service

It’s a great location - clean and updated

The previous guest threw their drug syringe on the ground of the private patio attached to my room. The cleaning staff never cleaned it up. While eating breakfast with my 2 year old son, I spotted it luckily before he did. I reported it to the staff expecting it to be cleaned up immediately. I came back in the evening and it was still there, even though the cleaning staff cleaned the room. Seems like the cleaning staff only clean the room, but not the patio. So if guests are doing drugs on the patio and drop something, your child will be in extreme danger, like mine. I reported it again to the hotel staff in the evening, but this time I was furious. They said the cleaning staff would come immediately but they didn't. I called again and asked why the delay - they said "they must be busy with other guests". What could be more important than removing drugs from a room where a toddler is staying. The staff there were like robots - repeating "I apologize for the inconvenience" like a broken record. My child could have died or got seriously injured. Naturally, I packed everything up that evening and got out of there immediately. When I got home, I also filed a police report warning that a child is going to die in that hotel if drastic changes are not made to their cleaning policy, and prohibiting the usage of drugs in their hotel. This place looks so nice on photos, but don't let that fool you like it did me.

The used syringe on the ground - which put my child's life at risk.

It's an elegant hotel in some ways -- lobby, grounds, rooms, the 11th-floor bar and dining room. The location is good -- 1/2 mile from the beach, a bit off the main drag but quiet, walkable. The gym was nice. The staff were friendly.

The various fees really inflated the cost of staying there ... I wasn't told about the $45/day parking fee, and the 'resort fee' of $30/day (credited toward paying for things on site, eg eating in the restaurant) was also a surprise. Clearly a strategy to get people to eat at the hotel restaurant, which fortunately is very nice, gorgeous view, but expensive. The room entrance, from an outdoor concrete balcony, had a slightly motel feel, even on the 5th floor, but I think that's just the old building stock in this part of Cali. It's kind of a regional character element, maybe slightly charming. I enjoyed staying there but I wouldn't go again.

The rooms need a deep clean I noticed the basic things like the fridge is dirty and so were the room phones greasy it should be spotless for that price … one of the staff members was really nice the guy who took our luggage upstairs we did not catch his name but he really made us feel welcomed unlike the front desk girl she definitely does not like working there. Its really pretty inside but the rooms need some upgrades and a deep clean is my overall take.

The front girl at the desk was not so welcoming when arriving and the cleanliness to the room really lacked its need a remodel some of the things inside the room are super old you can tell they dont maintain that hotel as good as it should be for the price they charge

Location, vibe, parking, cute rooftop bar, large balcony

The shower did not drain well at all. It was pretty gross to stand in basically all of our shower water after being at the beach.. when it finally all drained later on the shower floor looked gross

The location and the distance to the beach.

The vent fan in the bathroom did not work; I had to open the window and door to air it out.

My issue was the front desk asking for a deposit for incidentals which we knew nothing about then asking if we drove and would we need a parking pass instead of disclosing there would be a parking pass fee, she did not and at the ens of the stay we were charged $45 which i am not happy about because had she told us there would be a $45 fee to park for one night we would have parked up the street.

Hidden fees not disclosed up front.