Hampton Inn & Suites Sacramento-Elk Grove Laguna I-5

Nice, safe location, restaurants and starbucks within walking distance

Total price of stay one hundred and fifty was charged one hundred seventy.Not happy and did not receive my points

The nightmare experience began after patiently waiting in silence for 15+ minutes, while the front desk attendant ignored my presence, as he "searched for my reservation". I headed to my room with optimism that quickly vanished as I opened the door to my $180 room only to find it uninhabitable. There was hair on every surface, from the nightstands to the toilet\sink\counter\shower. The floors were not vacuumed. The tissue box in the bathroom had been through god only knows what, with the appearance of each tissue having been removed and then forcefully shoved back into the container in a giant wad\clump of indistinguishable paper. The toilet paper roll was half used, hanging lifelessly under the bathroom counter. The smell was akin to a basement fraught with mildew, accumulated dust, smoke and body odor. I promptly discussed the conditions with my fellow travelers and back we went, heavy with disappointment and disgust, to the front desk to request a refund. The front desk attendant, still unhappy to see guests, plainly told me that he would cancel the reservation and directed me to contact customer service through booking.com (which I had used to book the room). I inquired about confirmation of the cancellation, asking for an e-mail or a print out to verify the cancellation but he refused. I sheepishly resigned, and left to drive the three hours back home. After contacting customer service through booking.com, to resolve the matter, I was made aware that the Hampton Inn & Suites was disputing the cancellation and that my refund was effectively "in limbo" until the hotel can come to an agreement with Booking. As of this moment, I have spent $180 to step foot into a filthy room for all of 5 minutes.

well balanced options on breakfast bars great location easy access and helpful staff

Rooms lacked more food prep options prefer counter space and larger fridge options

Everything

NA

I liked everything about this property. Friendly staff , great breakfast . Loved the location and close to fast food restaurants.

Clean and nice location

Noise whole night on the above floor where we stay , couldn’t sleep .

Good location.

Not clean.

Room availability

Mold in my shower

The pool was nice and our kids loved swimming. The breakfast staff was kind and our kids enjoyed the DIY waffles. Our room was comfortable and we enjoyed the location.

The carpet wasn't very clean, and there weren't blankets or pillows for the fold-out couch in the King Suite. The housekeeping staff needs to clean under the fold-out couch.

Everything . Staff was amazing

The staff was very helpful at the front desk and the breakfast staff was great at refilling the trays and keeping the tables clean

We were there 4 nights. It would have been nicer if the room crew had emptied our trash and checked on the disposables like toilet paper during our stay.

Location and dog friendly

Cleanliness of the room was poor

Staff was friendly and very accommodating. Breakfast options were great. Very much appreciated the ice water station in the lobby. Room was clean. Easy to request room cleaning the mornings that we needed it.

Staffs were nice.

The pool was outside the hotel

The staff at breakfast were very friendly and helpful. The pool was a nice place to sit in the morning. There were plenty of towels and pillows, the room was clean, the bed comfortable.

The single-use plastic for the in-room coffee trays, plastic utensils and paper cups & plates at breakfast. Recycling bins at breakfast were marked but were clearly collecting mostly trash. Please improve your sustainability. There were no instructions for getting on the wi-fi (these could be included in the "digital guide"). I called the front desk for guidance. Our hall light fixture was missing its globe making the light extremely bright. It took us a few minutes to discover the closet behind the large mirror (this could be labeled). The window was hard to open and the black out curtains didn't completely cover the space, letting in cracks of light. The bath vanity and furniture were a little worn.

Took my daughter for UCD campus visit.

Convenient stop.

I like the free breakfast. The location is very good. Easy freeway access. Easy access to major streets. Very friendly staff

Having to leave. Definitely will be returning ☺

clean, easy parking, good location

nothing

I

I didn’t eat, I needed to be on the road by 6 am

The front desk checked in with me twice during my stay to make sure everything was good and I didn’t need anything. Never had that happen before.

Nothing

Super clean, solid rooms with low other-room noise. Very nice staff who helped find a local restaurant. Great coffee and good breakfast. Pet friendly for our pup who travels with us.

Nothing!

clean room

Heard traffic to sleep at night.

Experience was so bad I am hard pressed to find anything I liked about it. The price for the value should have been $25.00/night.

Horrible experience. Stay away from Hampton! I was promised a complimentary night because I was unhappy about something and I reminded them of their guarantee of customer satisfaction. They reneged and broke their promise. The property was noisy, walls and ceilings were paper thin and the location felt ghetto.

Has big rooms and comfortable beds

None

Great location. Amazing brekky. Close to lots of fun stuff to see.

Overall it was great. The daily rates seemed high but it is a nice area.

I loved the room so spacious and staff were excellent.

Only one flavor of yogurt. Butter was very hard-almost frozen so could not eat waffles. Bacon not cooked properly, greasy. Only 2 towels, no mat for floor when exiting shower. Dusty rack where towels were set upon. Exited room at noon, room was not made up when we returned late evening.

The room was fine. Coffee was wanting as there was no caffeinated option. The bathroom was roomy and great water pressure though the shower was out of body wash. Both things could remedied by calling the front desk but the morning was a tight timeline to not an option.

The location was perfect and has easy access to the freeway. It was also a easy drive to the Delta Shores Shopping Center.

Everything was great. Thank you.

Location and breakfast was great. Room, lobby etc. were clean.

Biggest complaint is that we forgot a few clothes in the closet when we left. I filed a claim with charger back as directed. They indicated that items were found but two weeks later the hotel still has not contacted me about returning the items to us. I have tried calling several times and no one answers the phone or when I do get a person I am transferred to housekeeping and they don’t answer and their voicemail is full so I can’t leave a message. Very frustrating.

Desk Service and level of cleanliness were great.

Room no 334. Water did NOT drain from bathroom sink. No bathmat was provided. After 10 PM there was a distinct CONTINUOUS noise from the outside area like band practice nearby or some similar source that created a repetitive base sound. It did not go away. There was a separate ticking/tapping type of noise from INSIDE in or from a wall interior. Both noises made it difficult to sleep. I have never encountered this type of situation in any of my numerous previous stays with Hampton Inn & Suites. I am highly disappointed.