Residence Inn Neptune at Gateway Center

The room was very spacious and clean. The young lady at the front desk was friendly and very helpful. We will definitely be staying again in the near future.

Great location for the beaches nearby, spacious rooms and a good breakfast that’s included.

Parking was tight when the hotel was at full capacity.

The breakfast was good. I liked that there was a pool even though we didn't get the chance to use it during our stay due to our schedule and other things we had planned. The location is convenient as it is closeby to restaurants and shopping centers. All staff that we encountered were friendly.

The plumbing in the room could use some improvement. The toilet bubbles up when flushed and continues running for more than several minutes. When we entered our room after checking in we opened up the sofa bed and the mattress was all wet, and there was a sock left under the sofa from someone who previously stayed in the room. Before checking out on our last morning there, the temperature in the room was fairly warm and would not adjust to the set temperature (thermostat was set to 66 but room temperature was 71).

The place needs to be updated , the refrigerator in the room had broken shelves , the ice maker di not work.