Hyatt Regency Buffalo

Excellent staff, from Daryl at the front desk to the bartender at the restaurant and the housekeeping staff

Wish the holiday hours were longer

A lot nicer than the internet portrayed it to be.

Bathrooms didn’t really have a ventilation system, so showering could potentially fog up the entire room.

Very convenient location.

Parking!!!

The Beds are extremly comfortable. TV and Channel selection good Photos in Elevators of times gone by, gave a sense of history to surrounding area. Valet Parking great benifit. Coffee Machine in room Robert at the front desk. Polite, professional and helpful

I requested a room away from the Elevators. I was given Rm 1413 right next to elevators. The room thermostat was either off or disfuctioning on arrival, The room was 16 degrees (F) on arrival The phone in the room had also not been working. The hand set needed new batteries. Both issues were dealt with promptly but it was inconvenient. The window area there appeared to be a frequent cracking noise loud enought to wake you. The Mini-fridge compressor making a loud buzzing noise throughout our stay, my wife found it difficult to sleep due to this noise. Female front desk agent on my morning of departure. (Xiomara) I found to be abrupt, dismissive, unhelpful and unpleasant. On checking my invoice, it apparently had an over-charge [A gratuity] from the breakfast meal. It was stated that I had signed the check and added the gratuity at that time. It was directly untrue. I suggested it be removed. It was removed but (Xiomara] appeared to be frustrated by having to have it removed. [Breakfast is/and was included in the Booking] I will add. Further, I would not like to believe someone added the gratuity without my consent. I do have a copy of my original bill for the breakfast. This cannot be seen as an over-sight therefore, I consider it should be investigated and dealt with appropriately. During my stay I did take the opportunity to use the Valet parking. During checkout, I was having difficulty contacting the parking attendant, I asked Miss (Xiomara) at the front desk if I could also get help to complete the communication. She became abrupt with dismissive undertones in her voice "Just text them" I mentioned I had and tried to call also several times? Quote, she, (Xiomara) "Well just keep trying" saying in a flippant dissmissive tone. What could have been a pleasant stay on departure turned into a unpleasant experience.