Holiday Inn Express Hotel & Suites St. Charles by IHG

Great location

The breakfast fell short on choices

Good clean hotel.

No negatives to call out.

Very comfortable beds/pillows! Clean rooms! Dove shampoo, conditioner, body wash, lotion. Very nice! Good breakfast!

Pool was warm. Maybe needs a little love.

The staff was nice

I checked in on Friday about 2pm, I went to see my room then I had to leave to handle something personal. I came back that night after ten, couldn't get in my room after trying 2 times. Finally the girl at the desk calls the room 104 & a man answered saying that it was his room. I'm telling her no I checked in at 2pm and the girl at the desk gave me keys to room 104. The man on the phone telling her that he checked in at 2:45 and was given that room(my room). I received a free upgrade to a bigger room which was great but I'm still irritated & confused(how this come happen). She kept apologizing that she didn't understand what the day shift front desk person did. Sunday afternoon there was a power outage, what a inconvenience, no air, no tv, no elevator so I just packed up my belongings. As I was leaving sometime after 5 nobody was at the desk. I went back something after 8:30pm she yells the power back on I said that's alright I'm going to check out early just want to walk thru my room to make I have everything thing. My check out wasn't until Monday(5/25) at 11am but 2 unpleasant things done already happened, that's a sign to just leave & go home. This was my 55th Birthday weekend the staff was nice, my first time staying here so overall I can't really say how I feel about my stay.