Hôtel du Lac Champlain, an Ascend Collection Hotel

Much space, fireplace, soaking tub, convenient usb ports, restaurant. Restaurant was a big attraction. Screen door to balcony was nice.

Pet peeve: places that leave two bottles of water in room but expect you to pay for them. At classier places they are usually complimentary. Also pools and sauna seemed like part of the hotel, so much so that we stopped to buy bathing suits on the way after making last minute reservations. In fact it's $70 (!) per person to use the pool. Which seemed pretty crowded when we took a peek. Our new car got "doored" in the parking lot...spaces are very narrow. Staff wasn't very welcoming and failed to relay our dinner reservations to the restaurant. Also many high tech buttons for lights, draperies, etc. An introduction would've been helpful or at least instruction cards. An option for breakfast as part of the package would've gone a long way.

Location, spacious rooms, good food, updated, clean

The bed was too hard for a side sleeper. My arm kept falling asleep.

Close to the boarder to USA

No free drinking water

The rooms were very pretty, up-to-date and clean. There were many channels on the TV to watch for those who choose that. We loved the rotating wall in the room as well. Very cool looking room. Le Greg restaurant that is in the hotel is absolutely delicious although expensive. Small portions too. The Noah spa was a great experience too, although the staff seemed completely clueless We loved the nice art that were portrayed on the hallway walls. There was also a golf course for those who wanted to participate. They had bikes that you can bike around with.

The staff, although nice, seemed a bit unorganized. Certain things, like the Noah Spa, needs to go through reception to book, but other things like the Greg Restaurant has to be reserved with the restaurant. There were package deals we were told were there but were a bit confusing. We had called a few days in advance to reserve for the spa through reception but were told that we didn't need to and that it wouldn't be a problem, only to then be told that there was a wedding that weekend and because of all the guests booking at the spa, there was no more space. We were also not told that we needed to have sandals to get into to spa, otherwise they don't let you in. You can buy them from the spa for near 20$ but also, they only had 1 pair and the rest was backordered. Although their intention was good, them offering us to wear sandals from the lost and found as an option wasn't very accommodating, let's say. We were also told by the reception that there weren't any markets or boutiques around since it's a small town, but we found quite a few only a few minutes away by walk. Felt like they wanted us to stay at the hotel instead of spend elsewhere. The location wasn't the best for exploring, but the view of the lake from the hotel and spa was pretty