Estancia La Jolla Hotel & Spa

The Staff was amazing and went out of the way to make the stay memorable for our 11 year old daughter/ spending time showing her the aviary and how bees make honey, and how monarch butterflies breed. Aliania even gave her a stuffy which was a bee!!!!

Website

The property is beautiful. The rooms were very nice, comfortable and clean. We were there for a family wedding at 4 pm on Saturday. Lovely grounds. Staff were very pleasant.

For such a large property that is beautifully maintained and quite expensive, the hospitality at check in was subpar.Check in was at 4pm, the same time as the wedding. I called twice in advance to see if we could get into our room a little earlier. (30 to 45 min early to change into our black tie clothing). They could not guarantee anything. We arrived at 2pm coming from a 2 and 1/2 hour drive because the 5 freeway can be very unpredictable. We were happy to sit at the restaurant and have drinks watching the wedding venue below being finished and pictures taken. They finally contacted us at 3:50 to let us know our room was ready. By the time we got to the lobby, received our keys, dressed as quickly as possible and made our way to the wedding, the ceremony was nearly over and I missed my two little granddaughters who were flower girls walking down the aisle in front of the bride. This is where hospitality comes into play. Very good resorts accommodate for these situations to ensure everything runs smoothly. The front desk could have cared less. So disappointed!

Great location beautiful remodel and very nice rooms

They had a sewage problem. Didn’t give us the room we needed with two beds and didn’t tell us the problem until the manger came out to speak with me twenty minutes later. It was a big problem for our son’s graduation weekend.

Food excellent, pool area was lovely, and the grounds were exceptional! Sitting around the outdoor fireplace with a nice drink, the best!

My TV keep shutting down, had it fixed but did again. Just left it on after that.

Quiet and comfortable. Staff was very friendly and attentive.

It’s quite large so getting to your room can be quite a walk but overall it’s a gorgeous property and it’s perfect!

I was a little worried what my toddler that it wasn’t going to be accepting of children. But I was very wrong. Lots of families on property and all the staff was very pleasant to my kid and I. Our room was right near the lawn so it was easy access for him to play. Everything you really need is on site. Had a drink at the lobby bar. Ate at the restaurant. Walked around property. Valet service was quick and professional.

Walls were thin. I could hear my neighbor doing everything. Coughing. Using the bathroom etc. Also the restaurant on site was awful from a service stand point. That was the one really bad experience.

The pool

My view. The cost. No microwave. Ordered the Veranda king room but did not recover a balcony.

Greeting: When we arrived it was an 'extra' person just inside the building saying 'hi' and giving directions to where to check-in. Pool area: nice pool, felt clean. A lot of pool beds and a relaxed feeling of mixed guests (kids, couples...). Good. Also, if you bought a drink at the pool, it was with nice plastic glasses that they wash over and over again, and not those cheap once. That was also very good. Gym: Good programs on the indoor walking and running machine, that you could follow. They had some fruit you could pick when you were finished with the excise. Beds; nice, comfortable beds. Down pillows. Room: Patio with gate that needed the key to enter = good. Nice sofa with pillows. Could need one more chair outside, since we were 4 persons. Nice furniture in real wood! Good coffee and extra pods were supplied when asked for. Area, restaurants: Extremely nice environment (building, plants, seatings, paths) within the hotel area. The Dinining was Mexican inspired. We ate 2 nights at the hotel. 1 breakfast, in a different area at the hotel. Expensive but good taste and all was served on excellent beuatiful porcelain and they used fine silverware.

The breakfast restaurant: The serving took too long. We wanted to head of to San Diego, but we had to wait a little bit. And of course, everything was very expensive, but what we could expect. Pool area: The bar at the pool closed at 5pm, could have had open for a little longer, since you normally go away and visit the surondings during the day and when you come back you want to relax 1-2 hours by the pool (with a drink :)) and this was not possible now. Restaurant: Too long waiting time the second day. So we 'needed' to by a drink at the bar outside the restarunatn/lobby, and they had strangely different bar menu, So the wine we had the day before from the restaurant - he could not get and fetch that.....

The hotel pool was under construction - like completely shut with a big chunk of the property off limits. Wish I had known this when we booked. Also, spa was quite snooty - wanted to go in the steam room w/o booking a massage and they were quite snarky about it.

Well decorated & spacious room

Terrible pillows, very thin blanket, loud. Dated.

we stay often. like the hotel. special local overnite occasions. this was the worst.

understaffed w wedding and busy these days. kept being told the wedding was the issue on items we discussed. hey. that is NOT my problem. and if that is the excuse- discount the rooms to others w issues.

Location and cleanliness of the hotel.

The front desk staff did not have a friendly or pleasant expression. He was flat and short with his answers. He just checked us in and did not offer any recommendations when asked. I also asked about any discounts for UCSD students, and he straight out said no, even though the website says they do offer a discount. The staff at checkout was the same, very flat and not friendly at all. I have stayed at Estancia 3 times in the past and even got married here. I always had a very pleasant experience at checkin and check out, but on this visit, I did not feel welcomed at all.

Good, but coffee is not so ...

Provide good coffee

The staff was amazing and the property was outstanding and clean.

My room service food was okay.

Beautiful

There were a few things that happened with the staff that will make me stay elsewhere next time. When I brought up my concerns instead of fixing it I was told over and over there was nothing that could be done. There was an issue with processing my card that was not an issue on my end. I spent hours on the phone with the bank for two days trying to get it fixed when it was literally a click of a button on the hotels end that finally fixed it. I cancelled my facial and was charged half even though I canceled it. I tried to call numerous times but no one answers the spa phone. Then they charged me bc it was less than 24 hours notice. The morning cafe is the worst food and coffee I’ve ever had.

We love the structure/style

One of the windows’ lock was broken

Beautiful, close to UCSD, great staff, nice clean rooms.

The grounds of this property are beautiful and well maintained.

I've never had a worse hotel stay in my life. The room was over $500, the shower did not work even after they called an engineer, and extremely loud landscape trimming started at 8:00am right outside our patio. They offered me a discount when checking out, but I still paid over $300 for a horrible stay and no shower.

On site facilities

Veranda - was really a small cement rectangle outside our door with one chair. Very unusable

Obsessed with this tranquil garden boutique hotel. Such beautiful Spanish design, quaint and personal, quiet and relaxing.

nothing