Omni Royal Orleans Hotel

Very clean, great location, amazing staff

I love the location. I enjoyed the staff from reception to the bar to the jazz lounge staff, and their restaurants. I love the lobby space—the court yard area, the lobby sitting areas, the open bar areas, and enormous bay windows. I love the Three Marie Jazz spot. I love the ease of traveling to different orleans streets. I love the hotel lobby bathrooms and the level of care and attention of these areas all the time. I love the quietness of our hotel room hallway and our rooms.

My wish list: I wish the hotel rooms had larger bathrooms and the bath tubs/shower heads were updated. I wish room service and the kitchen hours were until midnight. I wish check out was at noon. This is a wish list. Everything at the Omni was suitable for my needs and what I was looking for a weekend. And the staff and service were enjoyable; I would stay there again whether these wishes were granted in the future.

Beautiful property, delicious food and drinks, comfortable beds and great location.

Pool was small.

There were also plenty of highlights. The staff at the Rib Room, The Three Maries, and the pool were all exceptional. The Jazz Brunch band was outstanding, and I'm surprised it wasn't busier. The hotel's central location was fantastic, and the pool area was beautiful, relaxing, and incredibly convenient. Cookie from room service was an absolute gem, and Troy at the bar was wonderfully accommodating he also made an excellent Hugo Spritz.

Overall, we had a pleasant stay, and most of the staff were friendly. However, there were a few aspects of the service that didn't meet the standard I would expect from a highly rated four-star hotel. The housekeeping schedule was particularly unusual. We stayed for four nights, and our room was not serviced once during our stay. We eventually had to call room service to request fresh towels because we weren't sure whether we had misunderstood the housekeeping policy. I appreciate returning to a clean room with replenished amenities, so this was disappointing. I also found the bell staff to be inconsistent. When we arrived, no one offered to assist us with our luggage, despite staff helping other guests. The same happened when I was leaving and carrying my suitcase down the stairs. I believe every guest should receive the same level of service regardless of how they are dressed or arrive at the hotel. While I can't say why we weren't offered assistance, it left us feeling overlooked. Another surprise was being asked to authorize a $400 hold on our credit card for incidentals. Having worked in the travel industry, I understand that pre-authorizations are common, but I found this amount unusually high. What confused me further was speaking with another couple staying at the hotel, who said they had not been asked for the same hold. That inconsistency was puzzling and left me wondering why our experience differed. None of these issues individually ruined our stay, but together they left us feeling that the service fell short of what we expected from a hotel of this calibre. The staff were generally pleasant, but the experience with the front desk, housekeeping, and bell staff could be improved to provide a more consistently welcoming experience for all guests. (Especially as we were here for part of our honeymoon)