The Fairmont Washington DC

Cleanliness of property, all staff members where very nice to my entire family.

Not enough lighting (lamps) in the room.

Overall, the hotel is great. The lobby is beautiful and stylish. I was impressed upon walking in. The bed was very comfortable. The employees are attentive and professional. The room was very clean, which is important. They were also accommodating of my late check-out request, which was greatly appreciated.

The window of my room was facing another building, so there wasn't much of a view. I wasn't too disappointed since I didn't spend much time in my room, but I had hoped for a more pleasant view. Although the public/gathering spaces of the hotel were impressive, I think that the experience of visitors could be improved through the actual rooms. The room was spacious enough and the furniture was comfortable, but I would have liked for there to have been a foldable luggage rack available. The seat next to the wardrobe wasn't big enough to lay my suitcase out and putting it on the couch at the foot of the bed wasn't ideal. While the furniture was updated, you could tell that some things were a bit dated and needed an update such as the doors and locks (other than the door to enter the room). I don't know if all of the rooms are like this, but I was in an interconnecting room and didn't anticipate it. As a solo traveler, it just makes me feel less secure/safe. Especially because of the noise. I could hear the TV and rummaging around, probably from the other room. Navigating the path from my room back to the elevator was confusing at first and the signs could be improved to make it easier. And lastly, I didn't like that the room didn't have a mini fridge or microwave. I like to go out a lot on trips and have snacks, drinks, and food in the room to eat at night. The mini fridge in the room was just for the mini bar, so you can't use it. You can request a fridge. I would've just preferred if having a mini fridge and microwave was standard for the room to be most convenient. I also wish that the pool was open later. Running around all day, I didn't have time to go to the pool. Towards the end of the day, it'd be nice to go, but it's closed by then. The online check-out link was broken, so I would've preferred to use that for a quicker and easier check-out process.

The facilities, accommodation and staff were outstanding! Staff took the time to know more about us and about our visit.

Can’t think of anything that I didn’t like.

1) The front desk and housekeeping staff were friendly and responsive. 2) Beautiful lobby and spacious rooms. Great bathrooms. 3) Great toiletries from Le Labo. 4) Convenient location in Georgetown. 5) The gym, pool, and hot tub were very nice.

1) Our room on the 6th floor was very cold during the frigid DC winter. Even after asking the front desk/engineers to increase the temperature, the room never exceeded 67-68 degrees. 2) Although the front desk was responsive, I'm not sure about their competence. They misgendered my salutation on my invoice. This shouldn't happen for a Fairmont property. 3) I didn't like the attitude of the gym staff, simply for getting towels for my family. I don't like to be bothered needlessly by staff when trying to relax. 4) The housekeeper left chemical cleaners in our room. 5) Valet parking was $70 per night, more expensive than Manhattan!