Melrose Georgetown Hotel

Well decorated, clean, warm and feel like home. Great breakfast!

Our famimy booked 2 rooms online and arrived during late evening with a young child and an infant. We were told there was only one room booked despite we have booking confirmation showing 2 rooms. The reception lady refused to look at our record and insisted she only trust the hotel computer system which showed one room being booked only. She even stopped her junior colleague from trying to help us. She was stone-cold and unwelcoming throughout. After half an hour, she finally found out our booking was indeed for two rooms. Only then room keys were passed to us without a word of apology, after a delay of more than 30 minutes. It was most unplasant experience after long travel journey with young children and being held back unreasonably at the reception counter.To be fair, every staff we met at the hotel were great during our 4 nights stay at the hotel except one who checked us in.

Good location, good layout, easy to find everything needed, easy access.

Building work upstairs.

The location is great with quick access to great restaurants and shops. The room was spacious, clean, and well decorated.

The room is large and decently cleaned. I had avacado toast for breakfast and it tasted good. The location is convenient to where I need to be.

Facility is outdated and the interior design doesn't scream luxury as it was advertised. Furniture is obviously worn over time. The outlets and control are not modern and inconvenient to use. The bathroom is lack of a low evening night. The door has a big gap that the light and sound from hallway can easily come through. I was confused where breakfast was and ended up in the wrong place where there was a group breakfast. I checked with a catering staff and he told me that's breakfast but turned out to be incorrect. I was redirected to the restaurant but no one was at the reception. The staff who checked me in didn't give me a coupon for breakfast so I had to wait in line to get one. The restaurant was short staffed, only one person is doing everything. To my surprise, there was no buffet but a menu to pick only one entree or two sides. It tasted good but it was not a pleasant experience. I had breakfast 20 minutes later than expected and was totally confused.