Holiday Inn Express La Mesa Near SDSU by IHG

The staff were friendly and helpful. There was plenty of parking at all times of the day. Room and bathroom looked updated. For my purposes the location was excellent. I would stay there again.

The next update needs to be the carpets throughout the hotel. They were old and dirty and it was the only thing I would give a less than "Excellent" score.

The breakfast was decent.

The booking.com website clearly advertises, that this location (Holiday Inn La Mesa), would have a bathtub or shower option available for the room I booked. Upon arrival, I was told that that wasn't the case. Only ADA rooms had bathtubs and none were available. My son had a 7on7 Football Tournament at San Diego St. and we wanted a bathtub so he could soak in Epson salt after a long day of football. Also, we complained about the neighboring room that had dogs barking all day and night of our stay. When we asked to get a joining room with my father in law to get away from the barking dogs next door, they said that there was no availability as well. Overall the stay was unpleasant and I do not plan on staying there again or using Booking.com as the property blamed you guys for the misinformation from being a 3rd party.

Nothing

So this hotel is not what I expected from the reviews . First I reserved a 2 -2 queen bed rooms . When we got to the property . We had to pay for parking and it was 35 . The parking lot does not look safe I actually wish I could park somewhere else but there’s only an alley. They couldn’t give us joining rooms so we wer across the hall . I also reserved this room becuz it says shower or bath tub . They said they didn’t get the request for a tub thru booking and they have bath tubs only in the hearing accessible rooms . It clearly says bath tubs or shower . Next they put us next to a room with little dogs . I asked about the dogs and the noise for both my rooms to be changed but they could only change one . To another floor . How could I split my family up even more . The front desk argued with me and said the only thing they can do was have the manager talk to me in the morning . I’m here for 1 night . So not helpful at all . Last time I book thru booking.com since everything I question or ask for is we can’t help you with that since you booked thru a 3rd party . Also never staying here again . I should get a refund since nothing was what I expected it to be . And there’s constant barking from little dogs next door . Pretty disappointing when you just want to rest . Also the pool looks like it’s in a jail . Maybe becuz it’s along an alley behind a 7 eleven and mini shops

Overall experience was excellent

Everything was perfect

Didn't even get to stay there.$55 a night cleaning deposit per night plus $20 parking per day.I couldn't afford it on top of the $555.I already paid for the room through booking dot com

Hidden fees my I got robbed by booking dot com and holiday inn and I will tell anybody who will listen not to stay there or to go with booking dot com

I like the location

I wanted to bring to your attention my recent stay at Holiday Inn in La Mesa. Unfortunately, my experience was less than satisfactory. The bed was uncomfortable, there were bed bugs present, the air conditioning was not functioning properly, and the carpet in the room was old and emitted a foul odor. As a result, I was unable to get a good night's rest. I recommend addressing these issues to ensure a more pleasant stay for future guests. Thank you for your attention to this matter.

Good location, room was clean and comfortable

If you drive, be aware that they charge you a $20/day "public" parking fee (nevermind you're a paying patron staying at the hotel). They say it's disclosed on their website, and in their booking.com listing, but it's not up front and center. Instead of just wrapping this fee into their nightly rate, they charge it separately to make them more competitive. Not unusual for San Diego lodging, but always dig deep to find out the true cost of your stay, no matter where it may be.

The hotel was clean and comfortable. Breakfast was good.

We were not told ahead of time that the pool was down for maintenance. Had I known before hand I would have cancelled and stayed elsewhere. I was very disappointed!

Frustrated that booking.com sold us a family room with two seperate rooms, when we arrived it was a slightly larger Queen with 2 Queen beds. We could have booked that for less money at the same time. Hotel said they couldnt help as we had booked through booking.com. Waiting for a response from booking.com

Frustrated that booking.com sold us a family room with two seperate rooms, when we arrived it was a slightly larger Queen with 2 Queen beds. We could have booked that for less money at the same time. Hotel said they couldnt help as we had booked through booking.com. Waiting for a response from booking.com

The proper was absolutely as shown in pictures

Super comfortable stay loved it would definitely book again

It was clean and staff was well welcoming and nice and you get free breakfast which was delicious

I love the set up that parking was close and it was easy to find.

It was boring Everyday same menu. Limited choices.

No comment

Location and cleanliness

Needs more variety for breakfast

Its was excellent. Breakfast was awesome. Staff was excellent. Excellent location for the Viejas Arena.

The price was fair, the bed and chair in room was comfortable and the TV was very good

1st when I called to confirm some things I was told I would not be charged for parking because I was handicapped but when I go to check in I was told it was $20 a day to park but another staff came out and said don’t charge him for that which was a good thing because that’s what I was told, they don’t really clean in the halls stairwells near the bed on the floor or corners or remove hair from bathrooms. We stayed 3 nights and opted not to have staff clean the room daily we called front desk for towels and he said to come down and get them? We weren’t able to at the time so no towels the 2nd night the next morning called again and were told they were no towels available? Because they were behind on laundry??? Then it states online that NO animals were allowed on the premises and yet we saw 10!! Dogs inside of the hotel, there was trash in the halls for 3 days and in the stairwell, some of the parking lot was in an alley? Which was next door to 7 11 and our window faced the alley why would you charge $20 a day to park in an alley with no security??? Unbelievable, NO staff except the front desk spoke English, the ice machines on the 1st night 2nd floor weren’t working and no one was bothered to fix them. The 2nd night there was ppl in the alley fighting and then drunk ppl screaming down the halls talking very loud at 3:00 am which no one did anything about. We have never stayed at a bad Hilton until now… poor service, poor free breakfast, subpar cleaning and upgrading standards holes in door torn wallpaper .

Never got our room cleaned. We even talked to the cleaning lady but no one came. Bodywash was out the first night and never got refilled.

Breakfast was great, a lot of variety

N/A

Very clean and well managed. The staff was very accommodating to all our requests.

No dislikes. The breakfast was just ok. Appreciate it was complimentary.

Nice location

Multiple breakfast items were not available. Pool unavailable.

Not too crowded, WHICH IS A PLUS FOR ME N THE FAM. EXCELLENT CUSTOMER SERVICE, FROM THE TIME TO CHECKIN AND CHECKING OUT. My daughter is special need didn’t need that much but requested a few things. And without hesitation they accommodated our needs in a flash!!!! Just the entire staff is super nice and made our stay comfortable and have us coming back because of that.

We could’ve had housekeeping clean our room since we were there for two days. They just brought us towels but didn’t ask if we needed service or needed other complimentary toothbrushes or toothpaste. Which we have but needed a cleaning.

I did not like anything about my experience. The receptionist working did not know what she was doing and she ended up double charging my card. And when the mistake was made she also didn’t know how to fix the matter. Really bad experience.

Terrible experience, was double charged at front desk. For a 1 night stay I was charged $410.00 due to the receptionist double charging my card. Bad customer service, receptionist did not know how to use the computer. Receptionist did not know how to properly check us in. Extremely bad customer service I am sorry. I did not like anything about my experience. The receptionist working did not know what she was doing and she ended up double charging my card. And when the mistake was made she also didn’t know how to fix the matter. Really bad experience

The hotel did not allow us to check in saying there is no booking. We were surprised that even though having the reservation, how can they say there is no reservation. We have realised there were couple of big sports events and because of that hotel has cancelled all third party reservations. Can you please check with the hotel and validate this information? At the same time, please refund the process.

I have explained above.

Construction going on and had to go through the dark parking lot to get to my room. Also the key to get in that door usually didn't work. Also the mini fridge was set so low it exploded my sodas.

good breakfast location worked well with family funeral employees were helpful and accommodating

under construction chairs and carpet were dingy

The location was convenient with onsite parking. The continental breakfast was great.

Unfortunately the people in the room next door were partying until 2am with loud music, singing, running up and down the halls and slamming into walls. It was finally addressed when I called the front desk.