DoubleTree by Hilton Grand Key Resort
Most favorited





7.7Good
(615 Ratings)
"Clean, employees very friendly and courteous. Food in restaurant very good!"
Verified guestDon't miss out! Price and availability may change
4-Star Resort
Great for petsBring all your friends and family, even the furry ones
Top-tier experienceA high end property in this area
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Discover the newly renovated DoubleTree by Hilton Grand Key Resort in Key West, where tropical charm meets modern comfort.
Business facilities
Airport transportation available
Free airport transportation
Shuttle available
Free shuttle available
Golf course (within 2 mi)
Concierge services
Free Parking
Air conditioning
Pool
Non-smoking
Pets allowed
Gym
Heating
Wheelchair accessible
Bar
Balcony/Terrace
WiFi/Internet
Shared living spaces
Laundry services
Accessible Parking
Family friendly
Ironing facilities
Smoking allowed
Safe
Toilet with grab rails
Accessible by lift
Key card access
Contactless check-in/out
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
$$$$
Most favorited
7.7Good
(615 Ratings)
"Clean, employees very friendly and courteous. Food in restaurant very good!"
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
10.0 / 10.0
Clean, employees very friendly and courteous. Food in restaurant very good!
Nothing
7.0 / 10.0
Swimming pool, room
Room not very clean, hair in the bedside table and in the toilet
8.0 / 10.0
staff was accommodating when we requested a room change .Great cookies establishment was kept clean ,good shuttle services .coffee thru out the morning was appreciated .Rooms were nice
Airport shuttles could depart earlier than 8 AM since many flights are around 7-9AM .Hotel restaurant was pricey and limited w/ food choices .Shuttle was limited with space and would be filled up at capacity many times -adding additional routs would help ./
10.0 / 10.0
breakfast buffet was a great value and we really enjoyed it
nothing
10.0 / 10.0
everthing was great! staff, facilities, amenities, food, services.
nothing that I could think of
6.0 / 10.0
Rooms were big & clean
Breakfast was not good. We stayed here about 10 years ago, the breakfast than was awesome. You could even bake your own waffles. Now very limited choices from the very small buffet, you even have to pay extra for fried eggs. Why would you even downgrade your breakfast, shame on you. I am not coming back.
7.0 / 10.0
Hotel and facilities were very pleasant, pool, restaurant,shuttle were good,
Actual hotel staff was rude an not accommodating, restaurant staff was good.
10.0 / 10.0
Hard to specify. I thought it was a most amazing facility and staff!!!
Liked everything
10.0 / 10.0
Everything
I like everything
10.0 / 10.0
The room, service, staff, kind people
6.0 / 10.0
We were not made aware of the major decoration and maintenance works taking place before we arrived.
Lots of building works going on and limited menu in the bar which was the only place to eat on site.
3.0 / 10.0
The promised and pictured buffet was not available because of ONGOING CONSTRUCTION IN THE LOBBY, POOL AREA and on the statue in n the parking lot. At one point they were using a mechanical sander and the decibels were defending. I had to ask for earplugs and all I wanted was a tan. I feel that booking.com or the hotel should’ve been transparent and told me about the construction when I booked at eight months in advance. I was promised a refund by the manager of the resort but I have to get it myself from booking.com and it’s a lot of work.
I feel like it was a bait and switch the pictures of the pool and the breakfast buffet were beautiful and I didn’t get either one. I wish I could’ve switched to another Hilton property for the remaining four days but if I could just get my refund I would be happy
1.0 / 10.0
It’s under construction
7.0 / 10.0
Service shuttle n driver. Most of the staff and hotel bed was comfortable. Michelle front desk staff spoiled our dog.
Hot hallways n elevator. Construction and noise. We weren’t able to add a night without paying extra due to booking on booking .com.pool was warm not refreshing but if u do hot tub then pool it felt cooler.no buffet like the pictures felt false advertisement but pancakes was good
7.0 / 10.0
Bed was comfortable n they allowed our dog to stay as well. They were kind to our dog n spoiled him a lot!
It was under construction a lot of banging n noise n construction everywhere. Pool was heat n not cooling.we couldn’t add a night without paying over amount
10.0 / 10.0
Breakfast was lovely you could select anything you fancied. The shuttle bus into downtown was brilliant.
Nothing all was great
2.0 / 10.0
Some staff kind.
Construction everywhere. Rooms smell like weed
6.0 / 10.0
Bed was comfortable. Shuttle service good.
Construction noise and disruption very present.
10.0 / 10.0
Location
Construction
9.0 / 10.0
the lights were very dim in the rooms, other than that everything was great!
5.0 / 10.0
Pillows
Steps, bed, no microwave , very noisy at 9am mornings
8.0 / 10.0
Cookies as soon as I check in and water every day returned into my room plus cleanliness of the room. Pool access.
Breakfast not accommodated, elevator broke on check in and had to use stairs at certain times or use the elevator on the other side of the building the whole visit.
7.0 / 10.0
Good location
They charge me more and it is difficult to recover my money. The hotel doesn’t answer my message. The bathroom is terrible. I needed to take the water out of the bathroom everyday. The staff doesn’t have patience for questions.
7.0 / 10.0
The property was maintained well and had most of the amenities we were looking for in a resort. We appreciated the options for onsite dining which were convenient. The free shuttles to downtown and to Smathers Beach were amazing!
The photos online made the rooms look more updated than they actually were.
8.0 / 10.0
Pool and breakfast were excellent
8.0 / 10.0
Staff were kind and helpful. Hotel was all very clean; nice large room, well appointed. Nice balcony facing the pool. Bathroom was well equipped. The shuttle service downtown was free and a good service. Breakfast buffet was okay but not a great choice. Free coffee in the lobby. The bonus here was the outside Bar! Excellent professional barman (Eastern European; shamefully I cannot remember his name) was very friendly and welcoming to guests with excellent recommendations.
There was a constant 'drone' noise like a generator running but worse was the sound of aircraft coming in and out. My fault for not realising that the hotel was in such close proximity to the airport!
6.0 / 10.0
The staff was nice and the shuttle services were great
Our room was so hot, never got below 80°. We were there only one night, so we didn’t bother to try and get it fixed, but we got about 3 hours of sleep.
Also the pool was very deceiving in the photos online. There weren’t many chairs, it was a small pool, and it was fairly dated.
For $500/night I just expected a lot more.
3.0 / 10.0
Not much.
The room was dusty, outlets did not work, lamps needed new light bulbs, beds were not comfortable, the AC barely worked in the room or in the halls. There was no good lighting, the fridge had to be replaced, I would never stay again.
10.0 / 10.0
The pool area is really nice and has multiple chairs to just relax. The room was clean and nice. The balcony is small but cute and has a little table with two chairs. The location is nice because it’s close to 2 beaches. We used our car but there were shuttle busses everyday. The pool stays open until late which is great.
N/a
7.0 / 10.0
It was quiet and the room had everything we needed. Shuttle to downtown and beach was very convenient.
Hotel is quite outdated. Looks like there was a fresh up in some areas but it could use a bit more. There was rust on the bathtub, curtains got stuck, were hard to move, chair in room was very worn down.
10.0 / 10.0
Pool and outdoor bar
7.0 / 10.0
The staff were the best thing this location offers, all excellent
The room a aged and past ready for refurbishment
Draws broken decor looking old
Originally booked via booking.com then we decided to extend by one more night, the hotel charged for the single night AND the two nights, I’m awaiting a credit for $252 that I’m told can take upto 10 days?
8.0 / 10.0
Staff was very friendly! Excellent shuttle service to downtown and the airport.
Rooms could have been larger
2.0 / 10.0
The shuttle to and from downtown/old town
The room didn't have any light. Very noisy. Rooms not worth prices at all. 4 star hotel prices for 2 star hotel. This place isn't worth it. No vending machines.
8.0 / 10.0
After travelling for 2 weeks and staying in mediocre hotels on our way here - this hotel was as manna from heaven.
Keep up good job Hilton!
Rooms are spacious enough, balcony option is good, breakfast option was very good, wi-fi signal is good and fast,
clean, clean towels everyday, towels for the beach are included, water 2 bottles each day for free, transfer shuttle was good but sometimes bus was not enough for big crowds of tourists going to the town center.
Rooms were a little tired, no safe in each room.
Room 174 has a beautiful view and hot tub right below the balcony and we were forcibly involved in any discussion and drinking and singing after it in this hot tub but without inviting us with all hot tub visitors.
So take it higher floor or deal with it.
Breakfast was included but you have to sign inventory receipt anyway at breakfast - but the error in billing was charged us twice.
Good habit - to check your BILL. Management refund it and apologize immediately.
10.0 / 10.0
Amazing staff, breakfast was very good, rooms were comfortable and clean.
Not really a “didn’t like” just an observation. The furniture / baths were dated.
6.0 / 10.0
The location was okay
Could use some serious updating and cleaning
3.0 / 10.0
The breakfast options were good.
The room smelled like cigarette smoke and I let the front desk know. They sent someone up to spray Febreeze which helped for about 20 minutes. I originally asked for a balcony room with a good view of the pool and was given room 234 which has the view of the top of the tiki bar roof and you cannot see the pool behind it at all. This request was even in my booking notes.
FAQs
Is parking included with this resort?
Parking is not specified as an available amenity at DoubleTree by Hilton Grand Key Resort. For more information, we encourage you to contact the property about where to park.
Is there a pool at this resort?
Yes, a swimming pool is available for use at DoubleTree by Hilton Grand Key Resort. Enjoy the water!
Is DoubleTree by Hilton Grand Key Resort pet friendly?
Yes! This resort is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at DoubleTree by Hilton Grand Key Resort?
We found 33 amenities for this rental. This includes business facilities, airport transportation available, free airport transportation, shuttle available, and free shuttle available.
