DoubleTree by Hilton Hotel and Conference Center Chicago North Shore

Comfortable

Nice and clean Good restaurant within the facility

All was good

The check-in lady was very nice and professional at her job.

İts around is good.

Although I have reservation by booking.com, personel in reseption did not find my reservation informations. They took two times money from my credit card. Despite fact that My room price was 1600 US dollar which is written on booking.com, they took 1650 US dollar. Facilty is so old and dirty. Airconditions were oldfashioned and working noisy. The beds are uncomfortable. Breakfast is poor..İf you do not demand omlet or honey and yoghurt, they do not service it. Moreover, to get city center you need to call Uber that its price is about 50-60 dollar. Last, some personel that is reception are so uninformed. I never suggest there to stay.

Clean and nice rooms.

I wish the room had a microwave.

The front staff was friendly

Falling apart~ the room was disguising and the bathroom even worse.

Everything

N/A

Unfortunately, we liked nothing except not having to jump through hoops to get our issues resolved. Room change and refund was issued quickly by the staff we first approached, as opposed to needing approval from a manager.

First, the little things that would have been tolerable on their own: the bedding had hair on it, the soaps/lotion were so grossly & strongly perfumed I couldn't use them, the elevator smelled like spilled beer. Now the worst parts: Our room, on the 9th floor, didn't have working AC. Didn't discover this until after returning from a wedding at 10pm and wanting to go to bed. Before we left we turned the AC temp down, fan on high, but upon return it was still blowing warm air. Called front desk, no answer. Went down in person and was offered a different room, on the 10th floor. Went up to new room and tested the AC, which was cold but not impressive (acceptable for a 100 degree day). Packed up and moved all of our belongings to the new room. After finally being able to get ready for bed we start to notice loud bass coming from somewhere. Long story short, a wedding reception was on the roof, one floor above us. Front desk answered the phone and said sorry, "they paid through midnight, a lot of money". You know what else is a lot of money? $250 for a crappy hotel is. The next morning we spoke to someone at the front desk and was offered a refund of half our one-night stay, which we accepted, and was told that they try to not put people on the upper floors that aren't in the wedding. I booked this hotel 2 months ahead, and checked in at a reasonable hour, so I don't know the excuse for starting us off on the 9th floor. My parents booked after me and were put in a whole different section of the hotel, on the 3rd floor. I hope they weren't profiling my age (late 30's) and assumed I like to party. I don't. I like to sleep. Will not come back here.

It was clean, quiet & comfortable.

Felt like I had just landed in a middle east country that hates Americans. Lighting in the rooms was horrific, and it's only useful purpose could have been interrogation or organ harvesting. Don't show up speaking English or you'll be brow beaten by the rest of the "guests". I had to have the person checking me in repeat everything he said 4 times before I understood 60% of it. Run from this place unless your a double agent working for the US military.

This place was awful at every level in every respect.

Clean and comfortable

They charge for bottle water in your room which was not requested.

Very nice rooms

Clean environment and great communication from desk receptionist.

No microwave in the rooms.

The room was clean, the pool was warm a decent value. The staff was extremely friendly and professional.

The elevator was sketchy

Was close to location I needed to go to each day

The room AC/heat kept banging could not get a good night sleep. Reported it for 3 days and they could not get it fixed. Said it was but it wasn’t. Maintenance put the thermostat on fan the 3 day but then it ran all the time and when I switched it to auto-fan the banging started again.

I like that it's clean and the staff are professional.

I didn't like that there wasn't a microwave in our room. I read through the description, and it sounded like there was a continental breakfast. So I was disappointed when there wasn't. I feel like for how much I paid for a single room...it would have a microwave. Also, the elevators were almost painfully slow. Hope that something that you're working on. The sink in our bathroom was almost totally clogged and took time to drain. Not a big deal but something I feel like you'd notice cleaning the room...

I got charged 4 dollars for water bottles in my room that I did not drink, also didn’t like the fact that when I called Hilton about this I got the run around by the front desk then got put on hold by there corporate office for 10 mins while they called the hotel, I gave up and they can have my 4 dollars for there scam

Staff was very nice.

Noticed right away from walking in that the hotel was not clean. I almost turned around and walked out to stay at a different hotel which I should have.

Location, clean, easy check in. Great staff.

My room could not get comfortably warm. I had the thermostat on 90. Even the floors of the bathroom were freezing. I was on the 11th floor and it just seemed like nothing but cool air was traveling through.

Check-in clerk was nice. Room was clean.

Reserved room with tub - no tub. This is very important. No microwave in room. Two courtesy cups of coffee is inadequate for a king room.

The breakfast was very good and our waitress was great. Location for what we came to town for was perfect, beds super comfortable and the hotel itself though busy was very quiet once we were in our room. Would definitely stay there again.

Excellent location. Glad to have spent a little extra for the larger King bed room

I enjoyed the included breakfast, the location, and the comfort of the room.

Noisy people in the hall at 5am. I had dinner at the restaurant attached to the hotel and it did not agree with me.

The hotel property was just a few minutes walk to the shopping mall, with great food choices around the area, all within walking distance which is rare in the US. The facilities were complete, the gym was sufficient for my needs, there's even a heated indoor pool (great during the cold season). We liked the freebie cookies, they were served warm!

Good location

They were very tough and uncommodating with the early check-in. We wanted to check in at 12:00 p.m. but they will not let us and they were asking for additional money. We left the hotel 4:00 a.m. the next day. They have to be accommodating and not rigid. If I check in at 12:00 and leave at 4:00 a.m. it should be okay for the hotel. Demanding extra payment from guest is ridiculous. And there is no breakfast either

The staff and location were excellent. The walls seemed a bit thin since we heard people in the hallway and next door, but luckily it was not that bad. The room (king bed) was very large and had a small refrigerator, so we did not pay for breakfast and instead bought our own food. A small mall across the street and a nice park a short walk away. Overall a great value and would stay again.

Convenient, well-maintained, helpful staff, free excellent coffee.

Nothing