Quality Inn University Lansing

It was clean throughout

Price was decent but they don’t tell you that the property needs to hold $50 against your card; and that it takes about 3 to 10 business days before it’s refunded back to your card. That should be an aspect that is transparent to the customer before booking

I do not like the fact that the room next to us got kicked out so they kept knocking on our door saying we were loud however we were not even talking at some of the times they came to our door

When I got there to check in my rooms he had me pay separately for my two rooms that was booked together I also paid two 100 dollar fees and when I left I didn’t receive my money he never even left a deposit note or whatever it is you guys do when someone pays cash I paid one off the card and one cash also I think he over charged me because when I swiped my card the first time it took the full amount for both rooms so I had to turn around and pay another 196 again how am I going to receive my deposit back other than that that was only issue but nobody wants to travel and get over charged

I got over charged when I checked in never have I ever had to pay separately for two rooms that was booked together and I think I was over charged and I didn’t receive my deposit back some was paid in cash and one was paid full off card

Breakfast was fine, the bed was comfortable. The refrigerator and freezer were a nice size

The shower flooded onto the floor no matter how you adjusted it. There were roaches in our room. We didn't not feel safe in the back parking lot. There were people staying close to our room who were clearly using the room to traffic and do drugs. At one point my husband actually found a small baggie of either crack or meth laying in front the door into the hotel. I alerted the front desk staff when we checked out. We also observed people letting others into the building to use the pool.