2nd-floor Sea Colony Tennis condo with gym & sauna

The rental property was roomy, well stocked with kitchen supplies and clean. The location in the back is quiet with a view of trees. Sea Colony is packed with wonderful activities and this rental unit is worth the stay.

Beautiful home.

The entire process was easy and the condo was comfortable.

The unit itself I would give 5 stars but had a very bad experience with the management company. When we arrived the unit was very warm. We assumed the AC just needed a minute to cool the place down, but two hours later it was still 85 degrees in the condo. I used the text number for Vacasa maintenance. It was clear right away that the person on the other end had no idea what they were doing and no familiarity with the unit. They first advised me to “unplug the AC.” Thankfully for the homeowner, I didn’t think this was a good idea and told the person on the other end so. They then responded that they would put a ticket in (still not sure for what). I tried many times to ask when they expected someone to come fix the unit and they would not tell me but assured me they would contact me with an update when they had one. We went to dinner at this point and I really expected someone would come by the unit during this time. When we arrived back around 8, the unit was even hotter and I had received no updates. At this point, I called the number for Vacasa. This person was equally unhelpful and even rude. It was clear the people are at a call center far away and know nothing. I was told that a ticket had been submitted earlier but that the AC wouldn’t be fixed until the next day. At this point, I had to get very demanding with the woman on the phone. I am seven months pregnant and am not paying to stay in a unit with no AC. She continued to tell me, though, that the only thing she could do was put a ticket in for me. She had no idea when anyone would review the ticket or when the issue would be fixed. After I hung up with her (and was super frustrated), I finally got a call from someone local and a repair person was out within an hour. I was ultimately happy with this response, but routing all calls for Vacasa properties through a call center is a terrible way to do things. You all tout that you have a local team but there is no way to contact them. It is clear that the people in the call center could care less and know nothing about where you are staying (who suggests unplugging an AC unit????). Please fix this so that calls are directed straight to the local team. It is clear these people care about customer service and the units they are taking care of. Owners should also be aware of the sluggish and apathetic response from Vacasa as I would hate to find out what would happen if you tried to call and report something even more serious.