Elevate Ella Resort & Spa

Coming from Dubai, our expectations for luxury and hospitality are naturally very high, so we weren’t quite sure what to expect before arriving in Ella. From the moment we stepped onto the property, however, every expectation was exceeded. The manager, Sura, welcomed us as though we were part of his own family rather than just hotel guests. Nothing ever felt impossible—if something wasn’t on the menu, it was specially prepared for us. When we wanted a spa experience, he arranged everything seamlessly. That level of genuine care and personal attention is something I’ve rarely experienced, even in Dubai. The entire stay felt like something out of a dream. Being escorted to our room not only by the wonderful staff but also by the property’s adorable pets made the whole experience feel magical and unforgettable. Nestled in a town like Ella, we never imagined we’d find this level of luxury, warmth, and attention to detail. A special mention also goes to Damit, who took exceptional care of us throughout our stay. Whether it was warming up the pool, attending to our rooms, or fulfilling every little request with a smile, nothing was ever too much trouble. Every member of the team went above and beyond to make our stay as comfortable, luxurious, and memorable as possible. This wasn’t just a hotel stay—it was an experience we’ll never forget. Thank you to Sura, Damit, and the entire team for creating memories that will stay with us long after we’ve left.

Nothing not to like

Amazing start to finish. Very kind staff, great food, gorgeous views

Nothing

Great location! Nice staff, and clean.

The stairs are steep but the other reviews warned us of this and we were not really that phased by it but it’s definitely not for non active people!

Big bedroom, comfortable bed. Nice view.

Rude, dismissive staff. When I turned up to check in the late afternoon they acted like it was a chore. The next morning someone abruptly came up to me demanding I fill out forms which they didn’t give me upon check in, without saying hello or smiling - seemed like a hostile interaction for no reason. Groundstaff stared at me a lot when I was coming & going, as a F solo traveler this felt uncomfortable & bizarre (I had already been in Sri Lanka 2.5 weeks at this point and hadn’t experienced this anywhere else). Nobody refilled the water in the room or made the bed Which for the price should be standard. Not a 5 star experience. Would never stay here again.