Hausd - Soho

We had a lovely stay at Hausd in Soho. The room was a real highlight — beautifully designed, very cozy, and exceptionally clean. The location in Chinatown is a major advantage. Despite being in such a lively area, the room was very quiet. We also want to highlight the excellent service: the Hausd team was always available and very responsive. The check-in process was smooth and straightforward, and communication throughout the stay was clear  and efficient. Overall, it’s a perfect combination of comfort, style, great service, and an unbeatable location. We would definitely stay here again.

Location and the dwelling itself can't fault it at all.. The issue I had was communication for check in. I received information to verify who I was. Then was email I would get details of checking in shortly. I emailed on the morning of travel to say I did not receive the email, got told it was sent nothing more. I asked if they could resend it again no answer. I email a few more times no response. Got to the location emailed again to state that I was there, yet again no response. I waited for twenty minutes no response, I call the number they hung up on me. I called again and a liverpudlian lady answer, helpful.. Put me through to housekeeping, told her the situation again reading from the crib sheet, you should receive the email... I didn't get the emailed that's the main point, I was getting annoyed as they didn't listen, in the end the email was sent again. I stood outside the property for over an hour waiting for them to respond. The communication was poor and no proper apology. I was left in the cold was not a pleasant start. It would of been nice if they had offered some compensation for the inconvenience of standing in the cold for 60 minutes.

This location is right in the middle of bustling soho and China city - honestly, a great location. The property is really nice and spacious, comfortable and would suit a couple or individual for up to 7-10 nights easily. It has a great specification and nice layout, it is relatively quiet being at the back of the street. There is some natural ‘city’ related noises so if you’re a light sleeper then bring ear plugs! I am a light sleeper and I was fine the 2nd night with my ear plugs - most people will be fine without. I will stay here again in future, it was clean and in good decorative order. It felt safe and is secure with security locks on every door/floor/rooms.