Zafi Hotel

Zafi Hotel deserves the highest praise for an exceptional stay on San Andres Island. From the moment we arrived, the outstanding service, welcoming atmosphere, and genuine quality of the property made an immediate impression. The rooms are modern, clean, and incredibly comfortable, with stylish decoration and elegant colors throughout. The amenities are thoughtfully curated, making each stay feel special and refined. The breakfast was truly amazing—a highlight of each morning—and the location is perfectly positioned for exploring the island. But what truly sets Zafi Hotel apart is the remarkable human quality of the entire team. Owner Juliana and manager Jennifer set an exceptional tone from the top. Lorena, the front desk manager, was extraordinary: her warm smile, thoughtful recommendations, and attentive service went far beyond the standard. The entire receptionist team—Amy, Keithy, and Kinderlan (Kinder Sorpresa)—were wonderful, always ready with a genuine greeting and helpful suggestions. Bartenders Ziak and Gabriel crafted excellent drinks and created a welcoming atmosphere at the bar. The waitresses provided gracious, attentive service at every meal, ensuring our comfort and satisfaction. The housekeeping team maintained impeccable standards, keeping every space pristine and welcoming throughout our stay. The kitchen staff, HR director, and indeed everyone on the property embodied the same spirit of genuine care and professionalism. Each interaction felt personal and authentic—they made us feel truly welcomed and valued. It’s rare to find a hotel where every team member takes such pride in their work. I do want to note one challenge that lies outside the hotel’s control: noise from a nearby establishment, Freedom, during evening and night hours was quite loud and disruptive. While this is certainly not the responsibility of Zafi Hotel’s management, I would gently encourage local authorities and neighboring businesses to work together on reasonable sound regulation in the area. Such consideration would allow guests to enjoy the full beauty of their evenings here. Thank you to the wonderful team at Zafi Hotel for an unforgettable experience. Your hospitality, warmth, and care have made this place feel like a second home. San Andres is richer for having you there.