Luxe 2BR 1/12 BA Condo close to UR, RIT & Strong.

Very accommodating host, we enjoyed our stay.

I'm a Marriott Snob, have been for years will only stay in their hotel umbrellas. This is my very first VRBO and it made me fill at home. I understand that their are many that will not treat a host or hostess homes as their own so small home maintenance is required. A light switch here a towel rack their. A absolutely beautiful stay warm cozy, clean. The host was in point with where to park and responded quickly to the 2 questions I had. I got to 2 great 4 star restaurants in the city in about 7 minutes drive. Thank you for making my visit to this city so cozy. Oh the bed was hard to get out off, as I melted away in its comfort...best sleeping I had in awhile outside my own home in San Diego... Neighborhood safe, clean friendly quite!. I didn't give a five rating simply because I didn't have a VRBO to compare to.. 4.5 is surely possible for this VRBO... Thank you Host.. the vanity mirror in main bathroom was a diamond.. In fact the bathroom was a 5...

Great space. Comfotable and great location. Would like to have plush throws. Space was plenty warm.

The host was prompt generally in her responses but they were at times defensive in tone. She did send a delivery of items we could not locate in the unit. There was a considerable snowfall during our stay but no shovel or broom for us to clear the steep steps entering the unit which later became very slippery. On our third day the door lock wouldn’t function and stated the battery was low and needed to be replaced. The host suggested in a much later message that we weren’t operating the lock properly- a lock we had successfully used for 3 days! We had no internet for the first 24 hours due to a reoccurring outside connection problem. The host told us her staff ensured that all was in working order prior to check in but the technician volunteered that the unit had no internet for the previous 12,days. There were dirty dishes in the dishwasher upon arrival. For these reasons and more we are requesting a partial refund of our bill. Yes it was ok but the lack of snow removal equipment resulting in icy steps is a safety issue. That combined with the hosts defensive at times responses- door won’t unlock must be our fault - no internet- staff assured all was in working order - made us feel not like welcomed guests but rather like 3 adults who were slightly incompetent. We would like to discuss a reduction in rate/ partial refund. How do we proceed?