Luxe 2BR 1/12 BA Condo close to UR, RIT & Strong.

First time VRBO experience and I hope every future one is the same! A super clean property, great neighborhood, easy parking, and great communication with the owner. Highly recommend choosing this place for your stay! Not one complaint here!

Condo was exceptionally clean!All needs met. Host quickly resolved the issue of no hot water on first day.Host sent a small, but important, package I left behind and I paid the postage.Great neighborhood-very quiet, very friendly.Thank you/it perfectly met our needs.

Great VRBO with fun restaurants within walking distance!!

The host was prompt generally in her responses but they were at times defensive in tone. She did send a delivery of items we could not locate in the unit. There was a considerable snowfall during our stay but no shovel or broom for us to clear the steep steps entering the unit which later became very slippery. On our third day the door lock wouldn’t function and stated the battery was low and needed to be replaced. The host suggested in a much later message that we weren’t operating the lock properly- a lock we had successfully used for 3 days! We had no internet for the first 24 hours due to a reoccurring outside connection problem. The host told us her staff ensured that all was in working order prior to check in but the technician volunteered that the unit had no internet for the previous 12,days. There were dirty dishes in the dishwasher upon arrival. For these reasons and more we are requesting a partial refund of our bill. Yes it was ok but the lack of snow removal equipment resulting in icy steps is a safety issue. That combined with the hosts defensive at times responses- door won’t unlock must be our fault - no internet- staff assured all was in working order - made us feel not like welcomed guests but rather like 3 adults who were slightly incompetent. We would like to discuss a reduction in rate/ partial refund. How do we proceed?