Premier Inn Liverpool City - Liverpool One

The room was no good.Wet on the carpent come from the bathroom.its smell piss

When we came to the hotel the person there said that there was something wrong with the payment for the room. I showed him my receipt that i had prepaid the room and they told me that there was an issue between me and Expedia because Expedia had not paid them for the room. So i had to sit there in their reception and try to contact hotels.com on the phone which is not very easy because first it takes a lot of time to find a telephone number to them, and then it takes a lot of steps before you can talk to a real person. When i finally got hold of a person who could see my problem i asked him to talk to the hotel personal which he did for a about ten minutes but they could not come to a solution so hotels.com started to find another hotel to us which they did after about two hour while i was waiting on the phone. And in all the time we where sitting and waiting for a solution to our problem, the personal at Premier Inn just neglected us and did nothing to try to help us. That hotel we got instead, Radisson Red was a great one so thanks for that switch.

Bra.

Check in staff not enough

Room was nice. Very comfortable beds. Hairdryer didn’t work . TV was old with poor reception.