Shanghai Hongqiao Heyitang Hotel Beixinjing Subway Station Branch

Great staff, very supportive. Good location, good value.

Very clean, very good people on reception

Amazing hotel, we were a family of five with a one year old baby. The family deluxe room was spacious and cleaned daily by fantastic the housekeeping staff. The hotel has a relaxed atmosphere but attentive and thoughtful staff. The laundry service was very quick we often had our clothes back the same day. We didn’t use public transport but the metro is just a short walk and there are plenty of food and drink options walking distance from the hotel. The airport shuttle was very reliable. We can’t wait to go back Shanghai has an abundance of hotels but we are very pleased we chose this hotel!

Terrace for air ventilation. Metro behind building (although instructions and signage poor).

1) Airport pick up was badly organised, too many passengers in the one vehicle and communication poor such that I removed my bags and took the Maglev train and then taxi to the hotel. No attempt to make good the inconvenience & cost incurred. 2) room’s wall had bad watermarks 3) terrace area was littered with plastic covers, empty water bottles & used ashtray. No cleaner was sent to immediately clean.