Mountainhaus Retreat

We had a great time at Mountainhaus. The kitchens were well stocked, and the house was very clean. The location was both central enough to all Helen has to offer while still feeling tucked away. I especially was glad there was ample parking space and that it was level; quite a few of the houses nearby had very steep driveways with tight parking. I would definitely stay here again!

We were in Helen for a family wedding weekend. Awesome rental! Beautiful inside and out. Ample supplies and lots of space inside, quiet area, lots of lush and green areas with a trail behind the house to enjoy nature. House lay out was perfect for friends or family, gathering spaces and privacy as well. Weather kept us from enjoying outside spaces but lots of seating avsilable. Highly recommend this rental!

Kitchen was well stocked with everything we needed. With five bedrooms we had room for the extended family. But be aware, there’s only one bedroom in the main floor, two on the upper floor and two in the basement. There are three flights of stairs to get to the basement! The views are lovely and we enjoyed our stay.

overall it was a fun vacation, but I probably would never stay here again. the front desk staff was rude to me on the phone multiple times and would have an attitude when I asked questions (this was my first time renting my own Vrbo under my own name so I wanted to make sure everything went smooth). The house was dirtier than I expected, spiders in the showers, dirty dishes with residue in the cabinets, and a foul smell in the basement. Towards the end of our stay one of the pipes started leaking in the basement. The hot tub was nice and being close to amenities was nice as well, but the service was disorganized. I called a month ahead to plan a spa day for my bachelorette party and they said we’d have a waitress and full bar at the pool. No waiter was scheduled and the lovely woman who helped us clearly didn’t know what she was doing and was overwhelmed. She told us they didn’t schedule anyone for the pool area, which surprised me due to the reservation I booked and the volume of people that they knew would be at the pool during our spa time frame. The massage was nice and pool was nice but overall customer service felt poor. Lots of miscommunication. I probably wouldn’t stay here again, but we still had a fun time. Enjoyed the location and the hot tub!