GuestReady - Vera Cruz Apartments

PAS DE PETIT DEJEUNER

Na

The beds were too small

Todo

Nada

Spacious room. Modern design.

The cleanliness of the washing machine, oven, dishwasher, and refrigerator/freezer, especially the inside of them, was very disappointing when we arrived. The amenities provided were also very limited. We are a family of three and booked the property for six nights, yet only two laundry detergent pods, three dishwasher tablets, and two garbage bags were provided. No liquid hand soap was available, even though it was shown in the listing photos. Instead, there were only two small bars of soap. There were also only three rolls of toilet paper for our entire stay. The toaster was broken as well. This is a remotely managed property with no staff on site. Unfortunately, the property did not appear to be well maintained, and it seemed that no thorough cleaning or inspection had been carried out before our arrival. Housekeeping is only provided once a week, with no daily cleaning service. We had to submit complaints online. After several rounds of chat messages, they arranged for a replacement toaster to be delivered the same day, and the cleaning team came the following day. Regarding the limited amenities, they initially told us that the supplies provided were only intended for the first few days and that guests were expected to purchase additional items themselves. We argued that, for a six-night stay, it was reasonable to expect at least one laundry detergent pod, one dishwasher tablet, and one garbage bag per day. After insisting, they finally provided additional supplies for the remainder of our stay when the cleaning team came to carry out the corrective actions.