Forum Hotel

Is my 2nd time staying ..

Parking 🅿️ place not so friendly quite limited

Very good will come again and stay here again

Rating: 3 / 5 I wanted to leave constructive feedback for the management at Forum Hotel. As a traveler who genuinely loves supporting locally owned Malaysian businesses, I see significant potential here. With a few key operational and hospitality adjustments, Forum could easily outperform neighboring properties. What is Working Well: Prime Location: The hotel sits in a fantastic, convenient area that makes getting around straightforward. Warm Front Desk Staff: The team on the ground, especially Fatin and Susan, is lovely, polite, and welcoming. Frontline staff like them are a true asset to the brand. Key Areas for Growth and Value Optimization: At around *** per night, the property faces direct competition from adjacent hotels that offer broader amenities at a similar or slightly lower price point. To improve guest retention and justify the rate, I would recommend focusing on four operational areas: Hospitality First Impressions: Upon arrival, the check in interaction felt heavily focused on collecting deposits and fees before greeting or offering luggage assistance. For any guest, and particularly for disabled guests or anyone managing reduced mobility, having staff proactively offer a hand with bags is vital. While administrative policies are standard, shifting the initial touchpoint toward genuine guest care would set a much warmer, more inclusive tone. Review Signage and House Rules: Clear guidelines are essential, and a no durian rule is standard and widely understood across Southeast Asia. However, the prominent visual signage banning everyday fruits like dragon fruit and mangosteen can feel overly restrictive and unwelcoming for arriving guests. A more subtle, discreet mention in the in room directory would maintain property care without making the lobby feel punitive. Elevator Reliability: The lifts experienced noticeable hiccups and delays during the stay. Reliable elevator function is essential for property flow, and it is a critical necessity for disabled guests who cannot use the stairs. Having a technician conduct regular preventative maintenance would greatly improve everyday access. Housekeeping Preventative Care: The bathroom had visible traces of black mold in the grout or caulking. In tropical climates, this is common, but it can be easily prevented with routine deep cleans, bleaching cycles, and ensuring exhaust fans run sufficiently between turnovers. Adding a quick checklist for housekeeping supervisors would catch these details before guests check in. Forum Hotel has a great foundation with its location and staff. Addressing the cleanliness details, elevator performance, and arrival atmosphere will go a long way in delivering the strong value proposition guests are looking for.