The Retreat Lido Beach - Lido Beach Prestatyn

Location and cleanliness of the caravan , perfect for the beach for my dogs

Pillow and mattress protectors could do with a refresh

Loved the caravan was spacious and close to amenities,caravan was clean and comfy,definitely be back again

Lovely clean caravan and very friendly hosts who were easy to contact to make changes before our stay we didn’t have any issues at all but it was made very clear we were welcome to message hosts if we needed any help, comfy beds and everything you could possibly need in the kitchen - the beach was a short walk away less than 5 mins and it was beautiful !! Was a lovely much needed couple of days to catch up with family and the fact we could bring the dogs was a big bonus we all loved it and were sad to come home will definitely be back again soon !

The property owner is very helpful and replies to all queries immediately. I appreciate excellent customer support.

The small appliances are budget level and we feel scared to use the microwave because it was sparkling. There was no bin in the toilet and should have toilet rolls holder. No WiFi. We have to use our own bedsheets, duvet covers، towels ، pillow covers. This was our first experience to carry our own bed linens, towels etc. TV is just to be used as a screen. Not even free channels available. We have to rely on mobile data for the internet connection. The caravan park is very big, we reached in the night time on 27 December. We struggled to find out our caravan. There should be directions and some information inside the caravan park. The map provided by the property owner was not useful.This is a big drawback of the park. I think there are more than 500 caravan in the park. They must provide proper directions on each street inside. However , my caravan individually was good. I recommend the property owner to upgrade small appliances such as toaster, microwave etc and provide bed linens etc.