Riad Kech One & Spa

Breakfast very good. Room excellent, very clean. Big terrace with sitting places and sun loungers. Host or manager 24h present.

Lack of any (small) fridge in the room to have cold water/drinks at any time.

Location, atmosphere, staff, hospitality

Everything was great, the vibe, the food and lovely staff

N/A

Well designed interior, definitely a unique experience. Hosts were kind to provide breakfasts and listen to our requests.

Our first room was too hot which was changed for us afterwards - this change was not done out of pleasure or for preference. If the room's AC was strong enough, we would not have requested the change. There was no AC in the bathroom at all and it was so unbearably hot. If we had kept the window open, mosquitoes and other insects would most definitely have flown in at night. The second room that we were switched to had a hole in the door where flies kept coming in. We spent a whole hour swatting all the flies until they were dead. Streets outside the Riad can be dirty as it is close to food stalls. We were charged for water bottles which was not made known that they were free beforehand - this was dishonest and they refused to put this on the invoice as well, showing that the staff most likely kept this money to themselves .We had an early checkout so the property's claim that this could be fixed was simply not possible. There are only two staff, the manager and his employee, and his employee clearly did not relay to the manager that we were dissatisfied about this situation. It's not the customer's onus to have to keep raising this issue. The manager needs to improve communication with his employee who clearly knew that we were dissatisfied and insisted we must pay for the water. The so called possibility to raise this at checkout is not like there is a hotel reception with 10 staff to solve the issue.