Casa Angeli - By The River is located in Lucca, just 11 miles from Pisa Cathedral and 13 miles from Piazza dei Miracoli.
Amenities
Free WiFi/internet
Free Parking
Non-smoking
Pets allowed
Heating
WiFi/Internet
Cleaning products
Ratings and reviews
4.5 / 10.0
(2 Ratings)
100% verified reviews
1.0 / 10.0
Un incubo purtroppo non mi viene data la possibilità di caricare piu foto per mostrare il porcile che c’era in questa st
Assolutamente nulla,sporco,senza nemmeno un kit di benvenuto se non per dei campioni di bagnoschiuma.
Ho soggiornato in questa struttura anche a finw novembre dove avevo fatto notare all’host le condizioni igeniche pietose dell’appartamento, sono stata tollerante e mi sono occupata io personalmente della pulizia. Questa volta credevo che in seguito alla mia prima segnalazione la situazione fosse diverse e in realtà era addirittura peggio. Le stoviglie erano letteralmente tutte sporche, pavimenti sporchi,infissi sporchissimi e addirittura spugna dei piatti piena di capelli (che mi impediva di provvedere personalmente alla pulizia). Ho contattato l’host in merito a cui dopo essersi scusato ho chiesto un rimborso parziale per le condizioni dell’appartamento. Il rimborso mi è stato ovviamente rifiutato dicendo che non era possibile procedere con un rimborso parziale ma solo totale a patto che lasciassi l’appartamento immediatamente (dopo 5 ore di alloggio). Ho quindi comunicato all’host che avrei contattato Booking per trovare un compromesso e in quel momento ho ricevuto questa risposta: “lei faccia pure le sue segnalazioni,noi faremo le nostre”. Messaggio che q mio avviso risulta minaccioso e intimidatorio per non farmi fare la segnalazione a booking. L’host nega completamente di aver usato toni minacciosa nonostante la mia richiesta di delucidazioni ancora non si é spiegata del senso di quella frase. Dopodiché piuttosto che scusarsi,quando chiedo nuovamente spiegazioni in merito al messaggio,mi risponde al fatto che anche la sua compagnia trova il suo comportamento sbagliato con “evidentemente abbiamo ricevuto due segnalazioni diverse” con tono spavaldo e quasi a presa in giro. Trovo questa situazione veramente irrispettosa perché come ho puntualizzato anche all’assistenza io ho pagato per l’appartamento e non esiste al mondo che venga trovato in queste condizioni. Aggiungo anche che all’interno dell’alloggio c’è una persistente puzza di fogna (segnalata anch’essa ma mai sistemata). Esperienza assolutamente da dimenticare
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Casa Angeli - By The River. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Casa Angeli - By The River pet friendly?
Yes! This apartment is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Casa Angeli - By The River?
We found 7 amenities for this rental. This includes free wifi/internet, free parking, non-smoking, pets allowed, and heating.
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Free WiFi/internet · Air conditioning · Balcony/Terrace
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