Yin Hotel - Bohemian Luxury Suites

Really lovely staff. And Mehdi was super helpful.

Nothing

We stayed at this stunning hotel for 6 nights. Abdul, Khalid, Mouhsine, Princess, Simo and colleagues are amazing, always smiling, always so happy to help, very funny and great conversation, can't do enough for you. Each morning they would serve us an amazing breakfast, always so friendly, impeccable service. Our room was always spotless and beautiful. Housekeeping staff were also lovely. Their efforts are undermined by the owner and his family who use the hotel as their party palace. The owner and his family decided to have a 24 hour party while we stayed at the hotel, with someone entering our room (presumably with a master keycard) on 2 occasions at 4.30am and 5.30am while we slept. The staff apologised profusely for this the next day, while the owner continued to party until 11am. No apology was given from the owner or the people that actually entered our room. The owner proceeded to shout at the staff and embarrass them over the next few days, while he held a beer bottle in his hand and acted erratically. We strongly feel that these excellent staff and gorgeous hotel grounds are let down by the owner and his family who need to sort themselves out. You cannot present yourselves as a 5 star hotel and have crazy parties where guests get woken up all through the night.

Getting woken up twice in the night - 4.30am and 5.30am - by someone from the owner's party, without further address or apology from the owner.

Beautiful, chilled, amazing food and the team were fantastic - so helpful.

This hotel is amazing. Very clean and quiet away from the craziness in downtown Marrakesh. Food was okay, our room was also quite spacious and was given. Salah, Abdel and Kalid were great with their service.

Property was great. Service was top notch