UNPLAN Residence suite

事前にお宿から連絡が有り大きなお部屋に変更してくれました 快適な時間を過ごす事が出来ました 塩の道祭りの駐車場からも近く２歳の孫も喜んでいました

シェードの奥の窓枠のお掃除がイマイチでした～

The room is quite spacious, and the design is very modern and urban. It is well divided into a living room, kitchen, dining area, and bedroom. It is a fully self-check-in property, but the staff provided clear guidance and all necessary details via the Booking.com chat. There is also a small platform accessible from the balcony, where we stayed to stargaze at night, IT WAS AWESOMEEEE! The location is close to the cable car area, but the surroundings have limited food stalls and convenience stores.

Its abit dusty on the bedside table, the rest was good!

地點極佳，可在附近租到雪具，滑雪場就在旁邊。 房內設備齊全，有大電視、音響、廚房、餐桌、沙發，很適合家庭或三五好友入住。 有洗衣機可使用

住到有一房上下舖房型，但一開暖氣，上鋪會變得非常熱，跟烤箱一樣，只能放棄該床位。

The location is excellent for skiing at Tsugaike. Everything is very close and generally convenient. The rooms are large, with spacious layouts and plenty of space, which is comfortable for a family stay. The apartment is equipped with the necessary appliances and facilities.

Unfortunately, the room was extremely cold. We arrived in the evening with our children, and the indoor temperature was almost the same as outside — around +3°C. We had to stay fully dressed for a long time and spent more than a full day trying to warm up the room. Even after that, the floors remained icy cold. There were no bathroom mats in the bathrooms, making it very uncomfortable to stand on the cold floor. The sinks and some dishes were dirty upon arrival, and there were hair strands left by previous guests. We were not provided with towels, and late at night we had to search for towels ourselves in order to wash ourselves and our children. We contacted the property via Booking, but unfortunately received no response. The entrance area was quite dirty. Although guests are asked to remove their shoes, doing so meant standing on a cold, wet, and dirty floor, which was very unpleasant and uncomfortable. Overall, while the rooms are spacious and well-equipped, some very basic things were missing. For example, there is a projector, but only one roll of toilet paper. There is full household equipment, but no bathroom mats and no heated floors. I still do not understand why the room was so cold and why it was not prepared for our arrival, especially considering that we informed the property in advance that we would be staying with small children. The cold temperature significantly affected our experience and made the stay very uncomfortable.