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Hotel Neuschloss Otaru

Top rated by guests
Exterior view
Hotel Neuschloss Otaru Hotel in Hokkaido Prefecture
Shared lounge/TV area
Bathroom
Lobby
Don't miss out! Price and availability may change
8.3 / 10
Excellent(908 Ratings)

Hotel in Hokkaido Prefecture

4-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating
Well priced for this locationPriced under area average
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Hotel Neuschloss Otaru offers top-notch services and amenities, ensuring guests experience utmost comfort. Share your photos and respond to emails at your convenience, thanks to the free Wi-Fi internet access offered by hotel. Should you require transportation to or from the airport, hotel is able to organize it prior to your arrival date.

Shuttle offerings at the hotel enhance the ease of discovering Otaru.

Visitors can take advantage of complimentary parking directly at the hotel.

The accommodating team at the reception will aid you with amenities such as safety deposit boxes.

Traveling with minimal luggage is achievable at Hotel Neuschloss Otaru due to the hotel's laundry service ensuring your garments stay fresh. Room amenities like room service and daily housekeeping contribute to making a perfect selection for your stay. The hotel maintains a completely smoke-free zone, providing a breathable atmosphere.

Smoking is limited to specified smoking zones.

Each accommodation at Hotel Neuschloss Otaru is thoughtfully created and adorned to provide visitors with a comfortable, home-like atmosphere.

In certain rooms, the hotel offers linen service, blackout curtains and air conditioning for guest convenience and satisfaction.

In select rooms, guests at the hotel can enjoy top-notch in-room entertainment with television and cable TV available for their convenience. Rest assured, in a few chosen rooms, you will find the convenience of a refrigerator, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar at your disposal.

Maintain your cleanliness and comfort using a hair dryer and towels available in select guest restrooms. Should you prefer not to venture out for a meal, the enticing culinary choices at hotel are always available for your satisfaction.

Experience an unforgettable evening with your fellow travelers just a short distance away, at hotel's bar.

Throughout the day and evening, grab a bite to eat from hotel's self-service vending machines whenever you please.

Indulge in the numerous pursuits available at Hotel Neuschloss Otaru.

Unwind after a long day by stopping by massage, hot tub, spa and sauna to rejuvenate your senses.

Amenities at Hotel Neuschloss Otaru

24-hour front desk
Restaurant
Airport transportation available
Shuttle available
Free WiFi/internet
Free Parking
Air conditioning
Non-smoking
Wheelchair accessible
Bar
Spa
WiFi/Internet
Hot tub/Jacuzzi
Parking Available
Breakfast available
Laundry services
Sauna
Family friendly
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products

Map of Hokkaido Prefecture

city location on map

Nearby attractions

Shikisai No Oka
75.9 mi
Goro’s Stone House
78.4 mi
Daisetsuzan Gensui Park
88.7 mi
ベア・マウンテン
90.8 mi

Available Rooms

Things to know

Check-in: 3:00 PM
Check-out: 11:00 AM
Early check-ins and late check-out requests will be accommodated upon request and based upon availability. Unauthorized early check-ins and late checkouts will incur a penalty fee.
House rules
  • Kids allowed, fees apply
  • No parties or events allowed without prior approval, fees apply
  • Must be 25 or older to rent

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Vogo properties are professionally cleaned after each stay.
Booking feeNo booking fees, easy credit card payments.
Service feeThis helps Vogo provide a safer and more secure booking experience.
TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Vogo

    Ratings and reviews

    8.3 / 10
    Excellent(908 Ratings)
    9.6 / 10Outstanding·Jun 2026
    The room was spacious and clean, although it looks dated. The facilities are working fine. The in-room onsen was the best part, with a good view of the ocean. Just a short walk down, you can catch a breathtaking view of the sunrise and sunset. Otaru Aquarium is also a short few minutes drive away. Although it is slightly more expensive, the facilities and the atmosphere more than makes up for it. Definitely recommend to anyone planning a stay in Otaru.
    8.4 / 10Excellent·Jun 2026
    Hotel staffs are friendly. Breakfast was a very unique culinary experience. Rooms were great. Private onsen was great. Price is a little too steep for a one night stay (***+ Yen for one night). Most likely will not do it again
    10 / 10Outstanding·Apr 2026
    Onsen in the room was indeed an experience. The cold breeze while soaking in to relax
    6.8 / 10Average·Oct 2025
    Good recommendation if you want a good sea view

    FAQs

    Is parking included with this hotel?

    Yes, parking is listed as an amenity at Hotel Neuschloss Otaru. For more information, we encourage you to contact the property about where to park.

    Is there a pool at this hotel?

    We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.

    Is Hotel Neuschloss Otaru pet friendly?

    Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

    What amenities are available at Hotel Neuschloss Otaru?

    We found 22 amenities for this rental. This includes 24-hour front desk, restaurant, airport transportation available, shuttle available, and free wifi/internet.

    What payment types are supported?

    This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Some card brands may not be accepted if you are located in a country or using a currency they don't support.