Overland Road – 4 Bedroom House – Mumbles

Lovely views from the lounge room and front patio, liked the labels throughout the house, furnishings comfortable, well appointed kotchen

Would have been nice to have one extra dishwasher tablet. Main lights in loft and front bedroom not working - not a problem with fuse

Nice large house. Off road parking and great location.

Great location - beach and town all close by Lovely views from the front terrace. Lots of space

Nothing not to like. Could have provided toiletries

The location of the house is wonderful, up a steep hill, but with beautiful views over the bay. Everything was spotlessly clean and there are three very nice bathrooms.

We were disappointed to find that the TV is not a smart TV, so we were unable to stream anything. Most modern holiday homes that charge this amount have smart TVs these days. We were also disappointed that there were no board games or similar. Again, this seems to be something that is usually provided in large holiday homes. The kitchen does not have enough cooking equipment or glasses. However, our main problem was that on the first of our three nights in the house the smoke alarms went off at 1 am when all six of us were fast asleep. The noise was ear splitting and it took us a long while to find where the alarms were and which ones were going off. We were all running around in the middle of the night trying to work out the problem, bringing chairs up the stairs from the kitchen to try to reach the alarms, and trying to find tools to disconnect them. I made two phone calls to Stay Gower's emergency phone number but got no reply or help. Eventually we managed to stop the noise, but every time we put the smoke alarm back up, the noise would start again. Eventually we were forced to turn off the alarms at the mains fuse box to silence them. Going back to sleep was almost impossible and we were all worried about why the alarms had gone off, and now worried that we were sleeping in a house with no functioning smoke alarms. I contacted Stay Gower the next day, and they were very unapologetic, and even questioned whether I had rung their emergency line, as they said they had no record of the calls! Clearly from my phone call log you can see I'd made the calls, and I sent the log to them for evidence. I was disappointed that Stay Gower did not take this issue more seriously. In future, they should change the smoke alarm batteries more frequently, make sure their "emergency" telephone line is working, and be prepared to generously compensate guests who have their night ruined by this sort of experience.