Mercu Summer Suites premium Charter KLCC

After arriving, I was shown to my apartment, it was all very good, but it had no view I asked if it was possible to have a room with a view and possibly see Twin Towers? I didn't expect to see a full view, but when shown to another room I was happy it had a wonderful view & I cud see part of one of the towers, even though this apartment wasn't as nice tbh but the view made up for it. The apartment was spacious, clean, very big, comfy bed, it had a balcony so I cud sit in evening enjoy the view.

So all was good but.. I found the man who showed me to my room was helpful in changing my room I appreciated that very much but he was abit pushy regards payment I was very tired the exchange was closed downstairs I asked if I could get him money tomorrow as it was cash only, he rushed off didn't explain about the hot water I see someone else mentioned this also in their review I had no idea how to turn it on so had a freezing cold shower the next morning he text asking about money I asked him about the water which he later sent someone else to show me I wud never in million years have known without showing me. I then had to get in touch to see about staying one extra night but then my WiFi went off I was trying for over a hour so I had to sit down stairs in lobby to do my emails next day wen I mentioned to him he was very unprofessional & quite aggressive saying there was WiFi its my fault must be my phone he was very unpleasant.

There’s a pool, a gym, supermarkets in the basement, very central, I had a balcony and a washing machine as well as a little kitchen and even a desk. Highly recommend!

Pay attention on who you book it from. I stayed there after my 15 h flight for over 1 hour and he didn’t show up. With the language barriers it took Time to find an alternative, but finally it worked

I liked the location, right in the city center. A one bed one bath apartment. Comfortable and cozy. Complete with a kitchen with basic utilities, washing machine and dryer and fridge, the room had an iron and hairdryer. It had Netflix too. Check in was super easy, the guy you deal with was friendly and helpful. Nice cafe downstairs near the entrance.

Nothing really

Good location, price was fair.

Towels were stained, kitchen was poorly stocked.