Hotel Seri Putra

Good

All the best easy access to all amenities

⭐⭐⭐⭐⭐ Really enjoyed my stay at Hotel Seri Putra in Chow Kit. The hotel is in a convenient location, close to public transport, restaurants, shops and local food. The room was comfortable and clean, making it easy to relax after a busy day exploring Kuala Lumpur. What I appreciated most was the friendly and helpful service from the staff. Overall, a comfortable and convenient stay at a reasonable price. I would happily come back again on my next visit to KL.

I would like to express my disappointment with my recent stay at the hotel. Unfortunately, the overall experience fell well below the standard I would expect from a professional hospitality establishment. Firstly, the staff member at the counter during check-out was very unprofessional when she addressed me as “Ms” instead of “Mr.” While I understand that mistakes can happen, I found this particularly disrespectful and disappointing. In the hospitality industry, guests should be treated with basic courtesy, respect, and professionalism. The condition and cleanliness of the room were also very disappointing. There was no Qibla sign provided, the room looked tired and in need of refurbishment, and there was a terrible and unpleasant odor throughout the room. To make matters worse, only one towel was provided, and the towel itself had an unpleasant smell. This is simply not acceptable for a hotel stay and raises serious concerns about the hotel's housekeeping and cleanliness standards. Although the water heater worked well, even the water had a strange and unpleasant smell. This made the experience even more uncomfortable and concerning. The hotel was also very noisy, which made it difficult to properly rest and enjoy the stay. Noise levels should be managed appropriately to ensure guests are able to have a comfortable and peaceful environment. I also paid RM10 for a late check-out but was not provided with a receipt. I would appreciate an explanation as to why no receipt was issued and confirmation that the payment was properly recorded. To be fair, the hotel's location is convenient and close to many shops, restaurants, and other amenities. The water heater also worked well. However, these few positive aspects were not enough to compensate for the many problems I encountered during my stay. Overall, this was not a good stay. I usually do not take the time to write negative reviews or make formal complaints, but in this case, I feel the experience was sufficiently disappointing that it needs to be brought to management's attention. I strongly urge the hotel management to take this complaint seriously and investigate the issues raised, particularly the staff's professionalism, housekeeping standards, room odor, towel cleanliness, water quality, noise levels, and payment procedures. Guests should not have to accept these basic shortcomings when paying for a hotel stay. I hope management will take the necessary corrective action to ensure future guests do not have to experience the same level of disappointment.