The Bheemili House

Awesome Exeperience

Kids had fun at the pool and box cricket. Food is tasty too

Best place to stay with family. Kids enjoyed the pool. Can do cycling, play archery, etc.,

Subject: Urgent Complaint – Serious Guest Safety Incident & Request for Full Refund Dear Agoda Customer Support / Hotel Management, I am writing to make a serious complaint regarding my recent stay at Bheemili House, Vizag, which turned into a frightening and unacceptable experience for my family. I was staying at the property with my family, including my 7-year-old child. A group of young guests occupying two rooms on the same floor were drinking alcohol, smoking, playing loud music and creating significant noise late into the night. We initially tolerated the disturbance, but when it continued, we contacted the hotel reception and requested that the matter be addressed. Unfortunately, the situation became much more serious after our complaint. The group became furious and came to our room in the middle of the night, aggressively banging on our main door and attempting to break it open, while confronting us about our complaint and questioning why we were trying to sleep. Having a group of people aggressively banging on our door in the middle of the night while we were staying with our 7-year-old child was extremely frightening. At that point, this was no longer simply a noise issue. It became a serious safety and security concern. We subsequently saw the incident on the hotel's CCTV at reception. Despite the seriousness of the incident, we did not see appropriate action being taken to ensure our safety. We were so uncomfortable and frightened that we could not continue our stay. At approximately 3 AM, we left the property, arranged a cab and travelled to the airport to ensure that we could safely catch our next flight. As a result: We could not sleep or enjoy the accommodation. We were forced to leave the property in the middle of the night. We were travelling with a 7-year-old child and felt unsafe. The hotel failed to provide us with a reasonably safe and peaceful stay. We had to incur additional transportation expenses to leave the property. A significant part of the booking became unusable because of circumstances caused by other guests and the failure to adequately control the situation. I therefore request a FULL REFUND of the entire booking amount, rather than a refund for only one night. I also request that Agoda investigate this incident with the property management, including reviewing the CCTV footage from that night and obtaining an explanation from the hotel regarding what action was taken after our complaint. I would also strongly recommend that the property clearly communicate and enforce its policies regarding alcohol, smoking, excessive noise and guest behaviour, particularly if families with children are permitted to stay at the property. I did not involve the police at the time, despite the seriousness of the incident, because I did not want to escalate the situation or potentially cause serious consequences for the young people involved. However, this should not diminish the seriousness of what happened. This was our first visit to Vizag with our family, and unfortunately what should have been a pleasant trip became a frightening and sleepless night. I request Agoda to treat this as a serious guest-safety complaint and provide a full refund of the booking. For any further information, booking details, photographs, CCTV-related information or other evidence required to investigate this matter. I look forward to a prompt and appropriate resolution. Regards, Sriraj