Affordable Suites of America Portage

I arrived at 6 PM on a Sunday to find the Office dark and locked. Called the 219 phone number for the hotel. It was routed to a different area code and number. I left a voicemail, but that number is apparently not monitored by anyone. They also do not respond to messages sent to them via Expedia. Fortunately, there is another hotel next-door that had a room for me. Expedia is supposedly going to get me a refund, but they should remove this facility from their website. The clerk at the hotel next-door told me that this was not just an isolated incident. The facility is primarily an extended stay facility. That’s why the office is not stuffed all the time. But why would they accept reservations on a Sunday when their office is always closed on Sundays?

The staff is only there monday through friday from 8 til 5 we booked at 6:30

Upon arrival 7 pm the office was locked with a note to call a listed phone number. Received an answer only that the mailbox was full. Ran into another tenant who tried a number she was given earlier. Same result. She found another office to knock on but no answer. Shortly I received a text with my room number and access code, I assume based only on my phone number I called with earlier. This worked but if not for the help of the other person I likely would’ve left and had to try another hotel and been charged for this one as it was non refundable. The whole experience was irritating and unnerving. The room was clean but musty. Bed comfortable but not much sleep due to very loud traffic noise. No coffee or disposable cups available. Broken drawer handles. Had to take our own garbage out. For $100/night I expect a bit better. A bare bones place to sleep but service non existent (Office not open til 9 am, well after we left). Will not stay here again.

Oh, I can go on and on about how awful the room was. I booked a double queen room but was given a single king bed, as that was all that was left. Our thermostat was broken, stuck on 66 degrees. (I had to turn it off at the breaker to keep it warm enough in there). Everything, and I mean EVERYTHING, was filthy. The floors were covered in dirt and grime, the carpet was sticky and soaked next to the bed, we couldnt even take our shoes off. There were cobwebs in every corner, every lamp shade, the blinds, every vent. Every surface besides the bathroom sink seemed to have some sort of grimey film on it. It was absolutely disgusting.

Probably

Booked through Expedia in November 2024. Upon arrival there was no one available in management or at the front desk. I had to wait over an hour for someone to show up. Upon being given a key to my room, I took a walk around to check out the common areas and my room. The normally key card operated door to the inner facilities was being held open with a rug, there were loud and unsupervised children running amok, the room was dirty and the water heater had overflowed from its overflow bucket into the hallway I immediately decided to make other arrangements for my stay and spoke directly with the manager at the front desk. I was charged for the entire stay through Expedia and even though I messaged multiple times My money was never refunded for a 5-day stay.

Staff was nice and the property wasn't bad also it looked like a regular apartment. I would recommend it for renting.

The whole experience was bad!!! We ended up leaving before the end of our stay. We asked if we could be refunded those last two nights because of excessive fighting at this hotel the night before and was refused. We should not be penalized for acts that occurred between other guess. The rooms are dirty and ran down. Couch was so dirty i refused to allow my grand babies to sit on it! The walls were filthy as well. Very little supplies in room and there was never anyone at the office. we arrived at 3pm and the office was empty and no once answered calls til an hour after waiting for a response!!! was given room code via text message but didn’t work, had to wait for new code only to enter a very run down room! We reluctantly stayed but after 2 nights of neighborhood arguing loudly all night we had enough!!! With all this said we should have been greater with customer service support but instead was told no refund! We will never stay at this hotel again and will be telling all friends and family members to leave! This is not a hotel ! I believe people live here as well which makes for a different experience when traveling! Beware!!!