Hotel Africana

I would also like to sincerely thank the management and the entire hotel team for paying attention to guests’ comments and taking them seriously. I truly appreciate the fact that you listen to feedback and make efforts to improve the guest experience. Your willingness to respond to suggestions shows your commitment to providing better service, and I hope these improvements will continue in the future.

Yes

Overall the stay was great but I was not aware the were charging extra fees if you booked single room for 1 and your wanted to bring your loved one that’s an extra fee.

I have been staying at this hotel for 7 days so far. The staff are very kind, friendly, and always helpful. The gym and swimming pool facilities are also very good and enjoyable. However, there are some serious issues that need attention. The first problem is the internet service. The connection is extremely weak and unreliable, and in the room there is almost no proper signal, which makes it very difficult to work or stay connected. The second issue is the breakfast. Unfortunately, it is not at the standard expected from a 4-star hotel. The variety is limited, and in some cases the quality is below expectations. The most important issue is the coffee served at this hotel. The coffee quality is very poor and almost tasteless. Considering that this is Africa and one of the world’s leading coffee-producing regions, I truly expected a much higher standard of coffee experience. I hope the management will consider improving these areas, because with the excellent staff and good facilities, the hotel has great potential to provide a much better experience for its guests.