Almare, a Luxury Collection Resort, Isla Mujeres Cancun, Adult All-Inclusive

We loved our stay here - it was so relaxing and the perfect place for couples to enjoy. The resort was beautiful and everything was very clean - we loved our room. Only thing is we were supposed to have an ocean view but mostly were facing the water park next to the property. The food was great - the beach/pool menu was our favorite as well as Seasalt the rooftop restaurant. We would recommend grabbing a drink at Seasalt before dinner to enjoy the views and watchthe sunset. The infinity pool next to Seasalt is also gorgeous. Overall, we loved our trip and enjoyed the customer service. During our stay, there were a few hiccups, such as not being able to order room service during the day (no one answered, and it is supposed to be 24/7), but we were able to get through and order other mornings. It also seems like at times they are short staffed - there was one morning we went to Boga for breakfast right and they said the wait for an indoor or outdoor table was very long. We ended up just seating ourselves and going to the buffet and taco station. These were all minor and otherwise we felt like the service was great. Would recommend this hotel for a relaxing romantic getaway!

Everything was amazing the only bad thing is they don't have jacuzzis and the pools are not heated

The hotel is beautiful! The pool and beach is wonderful and easy to find seats with shade. Staff all so attentive to all our needs. The food and drinks were delicious. The coffee shop with pastries as perfect for every afternoon treat!

If you’ve already booked, don’t panic — it’s not awful. But for a Luxury Collection resort at this price point, it falls short of what you’d expect from a true five-star stay. The positives: communal areas are clean, calm and beautifully designed. Breakfast is the standout meal, the beach lunch truck is great, the Byredo toiletries feel premium, and the private boat transfer is excellent. The coffee shop is a nice touch too. Unfortunately, service is inconsistent. Waits of 10+ minutes for basic requests were common and some staff came across as rude. Service often felt dependent on tipping, and even then it was hit-and-miss. The lobby bar has no menu and several drinks weren’t available. Housekeeping and maintenance need work: mouldy shower, poor pressure, dirty windows, marks left from previous guests, a broken jacuzzi plug, and a minibar that wasn’t restocked (a bag of sweets isn’t “snacks”). We had to call for cleaning and bottled water that never arrived. There were also organisational issues — closed pools with no signage, a booked golf buggy that never turned up, and limited flexibility on late checkout despite the hotel being quiet. Overall, a decent 4-star stay, but it misses the mark for a luxury five-star experience.