Duke Street Townhouse by EPIC

7.8Good

(76 Ratings)

"very convenient, excellent location and property was maintained well "

Arshia

Don't miss out! Price and availability may change

7.8 / 10.0

Good(76 Ratings)

Apartment hotel in Liverpool

4 guests · 1 bedroom · 1 bath

Reasons to book

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsFree WiFi/internet, TV, Refridgerator and more

About this apartment hotel

Georgian aparthotel units with kitchens, 6-minute walk to Liverpool ONE
This smoke-free aparthotel features express check-out and free WiFi in public areas.
Each apartment provides a kitchen with a refrigerator, an oven, a stovetop, and a microwave. Guests can appreciate conveniences like an electric kettle and a dining table, and other amenities include free WiFi and a flat-screen TV. Housekeeping is available on request.
Duke Street Townhouse by EPIC offers 20 accommodations with hair dryers and irons/ironing boards. Accommodations at this 3-star aparthotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions are featured in guestrooms. Housekeeping is provided on request.

Amenities at Duke Street Townhouse by EPIC

Free WiFi/internet

Non-smoking

Refridgerator

Kitchen

WiFi/Internet

Microwave

Kitchenware

No pets allowed

Kettle

Oven

Stove

Ironing facilities

Free toiletries

Towels

Hairdryer

Map of Liverpool

Nearby attractions

Available Rooms

$$$$

7.8Good

(76 Ratings)

"very convenient, excellent location and property was maintained well "

Arshia

Don't miss out! Price and availability may change

$$$$

7.8 / 10.0

Good(76 Ratings)

Apartment hotel in Liverpool

4 guests · 1 bedroom · 1 bath

Reasons to book

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsFree WiFi/internet, TV, Refridgerator and more

Map of Liverpool

Nearby attractions

Available Rooms

About this apartment hotel

Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions are featured in guestrooms. Housekeeping is provided on request.

Amenities

Free WiFi/internet

Non-smoking

Refridgerator

Kitchen

WiFi/Internet

Microwave

Kitchenware

No pets allowed

Kettle

Oven

Stove

Ironing facilities

Free toiletries

Towels

Hairdryer

Ratings and reviews

7.8 / 10.0

Good(76 Ratings)

2.0 / 10.0

Scruffy. Holes in the walls. Fridge d

4.0 / 10.0

Excellent location, shops, bars, restaurants all on your doorstep. Lots of parking nearby. Very easy process to check in and out. The apartment is in need of a little TLC but on the whole a good stay

4.0 / 10.0

Room was clean and big enough nice stay

4.0 / 10.0

Room was excellent condition, really spacious but heating wasn’t working. They offered to have it looked at but as we were only staying one night and were out for most of the evening we declined the offer.

3.0 / 10.0

It was clean and a lovely set up but the heating didn’t work so it was very cold

6.0 / 10.0

Room needs a lick of paint. Bit noisy with kids running around above. Pillows old and lumpy. Bed mattress needs replacing and sofa bed also lumpy and too well used. Sorry

2.0 / 10.0

If you want a crash pad for the night then okay otherwise this place is overpriced. Rooms feel dingy. Stains on the sofa. Facilities tired and faulty - our tv was broken. Customer service is lousy. No one available on site and the phone contact number is not staffed over the weekend. It just rings out. Don’t know what you would do if you encountered issues with the door codes to access the property? I raised the tv fault via their online contact but we didn’t receive any response until after we’d departed. They won’t acknowledge this was a problem for us. Correspondence has since been ponderous and frustrating. A very disappointing stay and very poor customer experience. This place is far from ‘ EPIC ‘

8.0 / 10.0

Great location, unclear location details for arrival.

1.0 / 10.0

I pre-checked via the website they sent and paid an extra fee to check in an hour early. But the door code never worked until 3 p.m., which meant I sat outside for an hour. No one answered the number listed. Be warned: This is an unstaffed “apartment”, not even close to a hotel, which may be deceiving. The apartment itself is average at best. A lot of odd features.

3.0 / 10.0

The actual hotel is lovely, exactly like the pictures, smooth check in ect, the only problem is that if your on a higher floor the person underneath must seem to think that walking is an inconvenience and worth a noise complaint. Sadly in my case I had very awlward guest staying underneath which painted us out to be bad stayers, we stayed mindful of them but every minor noise made by walking on the floor seemed to be a problem, which we couldn’t control as the sound of floorboards is the sound of floorboards, especially when this is an apartment which means it’s sleeps a group not just one or two people. As I know it will end up working out it favour of the person making a complaint as always. But unfortunately if your planning on walking round at ant point in your night it’s clearly a problem

2.0 / 10.0

Location is great. Cleanliness left a lot to be desired. Cutlery and plates etc weren’t particularly clean. No hand soap. Needed to ask for new door codes three times over our three night stay. Not the best.

6.0 / 10.0

Nice central location with good facilities

4.0 / 10.0

Stayed a few times in different epic hotels this time it was duke street townhouse the room was big lots of space , beds were comfy only one complaint it was far too hot even with the windows open not sure if air con was working ,myself and my husband had headaches in the morning from the heat apart from that it was a fab place too stay

10.0 / 10.0

very convenient, excellent location and property was maintained well

8.0 / 10.0

Lovely apartment very clean all you could need for a home from home stay the only thing I would suggest is to have more mirrors as there was 2 bedrooms and only 1 mirror in the small bedroom and 1 in the bathroom which was very hard for 5 women to get ready when 1 was in the bathroom we had 1 mirror to use.

4.0 / 10.0

Apartment was good, beds really comfortable, good size rooms, location was perfect for us!

4.0 / 10.0

Very comfortable & clean, also surprisingly quiet considering how near to central Liverpool. 2 points that let it down slightly were:- 1) Fire doors on every door, we didn't like this as felt cut off from each other. 2) TV had no digital/freeview channels so was dependant on signing into streaming apps using our own account(s). Overall was a good stay, location is excellent.

5.0 / 10.0

Great property for our family to explore the city. Large, clean and central location.

10.0 / 10.0

Lovely apartment - perfect for our group of friends for our stay in Liverpool. Really easy self check in process - Highly recommend

5.0 / 10.0

We had difficulty in contacting persons as when we arrived there was no key in the key box We then had an issue with the main toilet not flushing The property was outstanding and we thoroughly enjoyed our stay and would stay again

4.0 / 10.0

The room had no heat on a cold night and the tv remote didn’t work (i assume the batteries were dead). I also had to pay to store my luggage for 2 hours at a different hotel. I will never take another place without a reception.

4.0 / 10.0

We were very UNHAPPY about being charged the full fifty pound damage deposit for losing the plastic door fob. Ten pounds might have been reasonable but the entire fifty was very excessive! Especially since we washed all the dishes and left everything the way we found it. MY ADVICE IS TO LEAVE THE KEY FOB IN THE LOCK BOX AND JUST USE THE CODE. The beds were three queens and a 3/4 couch when they had advertised 3 kings and a full. It was decently comfortable, however the stovetop would only cook one thing and then it overheated or something and you had to wait an hour or more to use it again. No cooking utensils, only silverware.

1.0 / 10.0

Absolutely shocking. Worst customer service I ever experience in my life. Couldn't get my inside the building in the pouring rain in Liverpool. Contacted them via WhatsApp and they kept repeating the same line that "check in is a 3PM"... that's fine with me, but don't let your clients in the rain for 2 hours. No place for luggage, no reception, and just rude and unprofesionnal service. Big thank you to to Hotels.com who were incredible in trying to resolve the situation, but that "hotel" wasn't changing their position. Avoid at all cost if you plan to arrive before 3PM as they are absolutely not fit to run a hotel or any business that deal with clients, even more business clients.

1.0 / 10.0

10.0 / 10.0

Lovely place to stay everything we needed

4.0 / 10.0

Very convenient. Good value. Clean and nice!

4.0 / 10.0

Very convenient. Good value. Clean and nice!

10.0 / 10.0

Easy check in. Good location. Plenty of room

1.0 / 10.0

Arrived for our stay and immediately noticed how dirty it was. Looked like just the beds had been made, and the clean was forgotten about. The sink was really dirty, hairs all over the beds, crumbs all over the chairs, inside the cupboards, fridge, greasy smears all over the microwave, microwave tray was dirty, floor hadn't been hoovered, buts everywhere. Splatters of toothpaste on the bathroom mirrors, and on the toilet bins. Bin in the livingroom was broken and had no lid, no baking trays to use the oven. Broken handles in the bathrooms, so were unable to lock them. Bits of tissues in the bedroom drawers. I informed them straight away and they sent another cleaner, who did rectify a few of the issues, but he missed loads still. Contacted them again with a picture of the cupboards with bits in, and they didn't do anything. But took them an hour to send a baking tray. Doors weren't seen to either. I asked to be moved, and no response, I asked for a partial refund, and have been told they believe they rectified the issues, and I stayed and used the facilities so they won't give anything back as goodwill. When in fact I have the messages to prove I did let them know bits were missed after the cleaner had been. The walls had marks, food/drink stains down them. The whole place needs a good deep clean, new rugs, and some paint. The location was the only plus really. I did notice other apartments just a few metres down, so will be going there next time,as the location is good.

1.0 / 10.0

4.0 / 10.0

The apartment wasn’t very clean, bedding etc was fine, but the bathroom and lounge room looked dirty (rug and sofa in particular). We were glad we were only staying the one night. Communication before our stay wasn’t great, I had messaged about parking and didn’t hear anything back. I had to call on the morning of our stay to be told they send the code for apartment over at check in time, which was fine. Unfortunately to add to the disappointment I realised I had also been double charged too. It took a few days with not much communication again to get the refund sorted out. Not the best experience sadly.

4.0 / 10.0

The apartment was really nice and with a couple of tweaks it could have been excellent. The sofa in the lounge was very uncomfortable. We also found soar milk in the fridge and the carpet could do with a clean.

4.0 / 10.0

Lovely apartment, ideal for us as a family of 6, 2 king size beds in one bedroom and double sofa in living room. Only downside for me personally was lack of communication on the day re: access codes. This was received by WhatsApp 45mins before check in. I was panicked as the info said you would receive pre check in and codes 24hrs earlier. So we did have to call to confirm what was happening, did try about 5 different times with no answer or response to voicemail. Of the instruction stated it would be close to check in time I would not have been as stressed about arrival. Smart tv and wi-fi were a bonus with the kids. Just remember to log out of Netflix!

4.0 / 10.0

8.0 / 10.0

The hotel is in a great location and the room was clean, which I appreciated. The decor was nice. However, there were a few issues that made the stay less comfortable. There were no oven gloves or tea towels provided, which was inconvenient as we did use the oven and had nothing to remove the hot tray with and nothing to dry the dishes with. Additionally, the bedroom window didn’t open, making the room uncomfortably hot. With a few small improvements, this could be a much better experience.

8.0 / 10.0

1.0 / 10.0

When arrived the secure key box outside apartment was open. Didn’t need the security code to access key fob. The apartment was dirty - crumbs all over the lounge floor and dining chairs - and sofa! Also had chocolate wrappers poking out from under the sofa and chocolate crumbs on the dining room chairs. Can Ring pull on the shelf in bathroom! The bedroom luckily was tidy and beds clean although they where not king size as stated more like double beds and both In The same room. Really disappointed with the unclean state and unsecured entry. Messaged the customer service when checked in and got no response still not had one by following afternoon.

1.0 / 10.0

3.0 / 10.0

Convenient location. Easy check in and check out. Well stocked. However the aircon didn’t work and we had to wait a few hours before we got table fans.

FAQs

Is parking included with this apartment hotel?

Parking is not specified as an available amenity at Duke Street Townhouse by EPIC. For more information, we encourage you to contact the property about where to park.

Is there a pool at this apartment hotel?

We didn’t find pool listed as an amenity for this apartment hotel. It may be worth double checking if a pool is important for your stay.

Is Duke Street Townhouse by EPIC pet friendly?

Unfortunately, this apartment hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Duke Street Townhouse by EPIC?

We found 16 amenities for this rental. This includes free wifi/internet, non-smoking, tv, refridgerator, and kitchen.

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Duke Street Townhouse by EPIC

Apartment hotel in Liverpool

Reasons to book

About this apartment hotel

Amenities at Duke Street Townhouse by EPIC

Map of Liverpool

Nearby attractions

Available Rooms

Apartment hotel in Liverpool

Reasons to book

Map of Liverpool

Nearby attractions

Available Rooms

About this apartment hotel

Amenities

Ratings and reviews

FAQs

Is parking included with this apartment hotel?

Is there a pool at this apartment hotel?

Is Duke Street Townhouse by EPIC pet friendly?

What amenities are available at Duke Street Townhouse by EPIC?

Explore similar stays in Liverpool

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