The Waters Khao Lak by Katathani

Had a fantastic five days - hotel beautifully designed - despite being busy - appeared quiet and peaceful. Area offered lots of choice. Pimm’s massage was great.

Everything was very good. Few small things that could have been better: Wifi was not stable and the gym is very small. All in all we had a very good time. (Family of 6)

Great pools and location

The hotel was noisy, music around pool, loud music at night, building works despite their assurance this would not be the case. The hotel overall is pretty soulless

Lovely area and nice

Loved this place and the staff were so kind We just need better internet connection in the rooms Still 5 stars for me

nice to have a swimming pool straight from your balcony

Made a confirmed reservation for a Bay Romance room for its bathtub-in-the-room concept but when I arrived, I was told that it was not available as the wing was under renovation. Initially, I was told an impressive reason that I was given an upgrade to a pool access room but when I probed, I was told that there was no bathtub in the room. I mentioned that my decision to book Waters was because of the bathtub-in-the-room. I was then told that only the 2 bedder has it. I was brought to the room but the bathtub was a normal one. Very disappointed experience.

I can’t fault this hotel

This hotel had everything we could have asked for. Not being the correct season for the beach in this area (monsoon) the pools were brilliant for our family (older/taller children who can swim). The only negative was the bottom of the pool, this was a little rough in places and all of us lacerated our toes at various times, I had to buy the kids water shoes in the end. The pool is deep enough to stand (I’m 165cm) and it came up to my chest. Possibly not great for younger children as they would be swimming the whole time rather than standing. The staff were friendly and the breakfasts was plentiful, if it something wasn’t on that day they the staff would happily make it for you. We chose B&B and def made the right choice, the restaurant is an Italian style and although pleasant it would have been a shame to be tied down, especially with the low prices to eat out in the area. The Bang Niang market is minuets walk away, as is the beach and a plethora of restaurants, shops and massage opportunities, we had multiple family massages, 3 generations. The hotel provided a wheelchair for one of our party due to accessibility needs and this was relatively easy to navigate around the complex. Going off site with this was a little trickier, the paths in the area are not always well tended and we often pushed on the road. All in all I would return to this property.

This hotel had everything we could have asked for. Not being the correct season for the beach in this area (monsoon) the pools were brilliant for our family (older/taller children who can swim). The only negative was the bottom of the pool, this was a little rough in places and all of us lacerated our toes at various times, I had to buy the kids water shoes in the end. The pool is deep enough to stand (I’m 165cm) and it came up to my chest. Possibly not great for younger children as they would be swimming the whole time rather than standing. The staff were friendly and the breakfasts was plentiful, if it something wasn’t on that day they the staff would happily make it for you. We chose B&B and def made the right choice, the restaurant is an Italian style and although pleasant it would have been a shame to be tied down, especially with the low prices to eat out in the area. The Bang Niang market is minuets walk away, as is the beach and a plethora of restaurants, shops and massage opportunities, we had multiple family massages, 3 generations. The hotel provided a wheelchair for one of our party due to accessibility needs and this was relatively easy to navigate around the complex. Going off site with this was a little trickier, the paths in the area are not always well tended and we often pushed on the road. All in all I would return to this property.

Overall is fine, just only the staff should have more service mind. During our stay we did not see the staff greeting the guest both reception and restaurant. We found a cockroach in the room and informed to the reception but no any action or excuses. Quite disappointed for this hotel group.

Overall is fine, just only the staff should have more service mind. During our stay we did not see the staff greeting the guest both reception and restaurant. We found a cockroach in the room and informed to the reception but no any action or excuses. Quite disappointed for this hotel group.

all good, great breakfast, big pool, nice staff

all good, great breakfast, big pool, nice staff

Staff were friendly at all. Ordering for room service works well. In House Pizza is delicious at all. Nothing to complain.

Staff were friendly at all. Ordering for room service works well. In House Pizza is delicious at all. Nothing to complain.

Dated property, shower was full of scale and countertops of the sink was not cleaned properly, windows not clean. Staff very helpful.

Dated property, shower was full of scale and countertops of the sink was not cleaned properly, windows not clean. Staff very helpful.

Beautiful surroundings, kind people.

Beautiful surroundings, kind people.

the Hotel doesnt deserve a 8.8 rating! the room wasnt clean, we found different insects like bugs on the pillow, moskitos at the walks, two gekos and the worst was you hear rats walking inside the walls… breakfast is low quality, the gym very small and super old, our room wasnt cleaned during our stay…we were very happy to leave!

the Hotel doesnt deserve a 8.8 rating! the room wasnt clean, we found different insects like bugs on the pillow, moskitos at the walks, two gekos and the worst was you hear rats walking inside the walls… breakfast is low quality, the gym very small and super old, our room wasnt cleaned during our stay…we were very happy to leave!

Awesome place to stay

Awesome place to stay

The good: Breakfast was OK. The pool areas were great. Gym was good (for a hotel gym). Bed was comfortable, room was clean and pillows were OK. Rooms were cleaned and serviced everyday. The hotel had free parking and every shop/resteraunt you could ever need including the beach is a 5 mintue walk. The Bad: Gym had no air conditioning. WiFi was unreliable. After my third attempt to make a bank transfer I had to go to a nearby cafe and use their WiFi. The Air Conditioner wasn't fantastic, it was good enough to get to sleep but the room was never comfortable. The showers hot water runs hot/cold which makes for a very unhappy shower. The toilets are western, but you can't flush toilet paper down, have to use a nearby bin. The photos of the rooms "conveniently" omit the sign advising the toilet style. The Worst: Each night, around 10pm and lasting to anywhere from 10:30pm to Midnight, the nearby bar starts the live music which for any light to medium sleepers would keep you awake. Our room had ZERO noise insulation. The hotel outright stole from us at the bar. She paid in cash, however the hotel then tried to charge us on checkout for the drinks. They let us go, telling us everything was OK and we wouldn't be charged. A day later we noticed my credit card had being charged for the amount of the drinks. This is straight up, no way to avoid it, stealing and theft by the hotel. I never authorised the credit card transaction.

The good: Breakfast was OK. The pool areas were great. Gym was good (for a hotel gym). Bed was comfortable, room was clean and pillows were OK. Rooms were cleaned and serviced everyday. The hotel had free parking and every shop/resteraunt you could ever need including the beach is a 5 mintue walk. The Bad: Gym had no air conditioning. WiFi was unreliable. After my third attempt to make a bank transfer I had to go to a nearby cafe and use their WiFi. The Air Conditioner wasn't fantastic, it was good enough to get to sleep but the room was never comfortable. The showers hot water runs hot/cold which makes for a very unhappy shower. The toilets are western, but you can't flush toilet paper down, have to use a nearby bin. The photos of the rooms "conveniently" omit the sign advising the toilet style. The Worst: Each night, around 10pm and lasting to anywhere from 10:30pm to Midnight, the nearby bar starts the live music which for any light to medium sleepers would keep you awake. Our room had ZERO noise insulation. The hotel outright stole from us at the bar. She paid in cash, however the hotel then tried to charge us on checkout for the drinks. They let us go, telling us everything was OK and we wouldn't be charged. A day later we noticed my credit card had being charged for the amount of the drinks. This is straight up, no way to avoid it, stealing and theft by the hotel. I never authorised the credit card transaction.

Great service. Plenty of pools to use. Staff very friendly. Nice rooms with plenty of space Felt very relaxed at the hotel

Great service. Plenty of pools to use. Staff very friendly. Nice rooms with plenty of space Felt very relaxed at the hotel

This was our 4th visit to the waters and god willing we will be going back. We can't fault anything. Its not beach front but only a short walk and with the amount of pool area it no problem. The location is great due to the amout of small restaurants and bars nearby. We always feel a bit guilty for not making use of the hotel dining room in the evenings but we like to eat out in the previously mentioned local places.

This was our 4th visit to the waters and god willing we will be going back. We can't fault anything. Its not beach front but only a short walk and with the amount of pool area it no problem. The location is great due to the amout of small restaurants and bars nearby. We always feel a bit guilty for not making use of the hotel dining room in the evenings but we like to eat out in the previously mentioned local places.

Very clean, friendly and quiet.