Woodspring Suites Downers Grove - Chicago

The room was clean and comfortable especially for the price. Our only complaint were the pillows. They were a little thin to only have one for each of us. Overall, though, we'd stay here again.

We got one set of towels free. They charged $3 for each additional set off towels or you could do laundry on your towels, which consists of a face towel and a dry towel only. I was told this upon check in. You had to wait until 12 noon to do the exchange. No blackout drapes, only blind. Extremely noisy room because we were above the laundry and maintenance room. Would not recommend this hotel.

Nice

This was my first stay at any Woodspring, and it went very badly because of one person: the front desk old lady. I had booked a room just for one night as a break during a long road trip with my family. When we arrived around 11 PM, all the doors were locked. I had to call the number provided by Expedia, and the lady answered sounding clearly half-asleep. I understand it’s late, but I had already paid for the room. Instead of helping, she started shouting over the phone. She eventually came downstairs and checked us in but kept complaining, saying she hates Expedia and that no Woodspring allows check-in after 10 PM, blaming Expedia for not showing it. However, this was never mentioned anywhere on my booking. Her tone was extremely rude; I honestly felt like I was begging her to let me stay in a room I had already paid for (just becuse I booked it using Expedia). The hotel itself was spotless and well-maintained, truly top-notch. I liked everything about the room and the property, felt too secured as well. But because of that unprofessional and unpleasant experience with the front desk, I would rate this stay 0/5 if possible. To Expedia: if certain hotels have check-in restrictions, please make them clearly visible so customers don’t end up being harassed for using your platform.

The room was clean (but also very overpowering/nauseating chemical smell). Staff was nice. The noise from the other tenants in the rooms around you was the worst part. It sounded like the people above me were rearranging furniture every 10 minutes. When i asked for my room to be switched due to the noise, I was told every room was sold out with no other option but to leave. 3/10 for me.

It works for someone simple and not too picky. Laundry facility is nice, fitness center. Only downside is no ice machine.

This place has horrible customer service and claims to be pet friendly but is not.

Easy to get to, not far from town. Great staff.

Very clean and nice.

Very new, super clean, we loved the non-carpeted flooring. It felt very clean. The mini-kitchen was very convenient.

Definitely not a pleasant stay!!! The room was good and what it offered was fine. Lack of communication by GM to staff to guests absolutely horrible. Based on this experience over hardly anything and no real explanation Woodspring Suites is off my list permanently!!!!

Nothing to really complain about, just things to adjust around and make you realize how much you are willing to do for yourself, or what you're willing to pay others to do for you what you can do for yourself.

Bed was terrible- it’s like the metal frame you can buy on Amazon for some $60 with a mattress on top. No shampoo/conditioner in the shower; I didn’t ask the front desk so maybe they provide it if you ask.

Liked Cleanliness most important to us. Great rates.

Yes

Worst experience of my life. Receptionist was so rude, felt like screaming, did not let us check in early, which is ok but can’t even use the restroom in the lobby. Hair on the bed, floor in our room was sticky, no soap- shampoo in the room. Last once we checked in, still washroom In the lobby was locked. Are we in USA? That’s the question I asked. Really bad experience.

The lack of eating options in the hotel itself and out of it was disappointing but they did let me know ahead of time and during check in so I wasn’t worried. Overall the rooms were spacious with very convenient furniture to put your belongings. With this in mind and the low price compared to other locations near by, I would highly recommend this location for a stay.

The room was nice other than the bed. It was not the most comfortable and they didn’t have any extra pillows.

Hotel was good & clean. Neighbors upstairs sounded like they were coming thru the floor and the stomping never stopped. Overall the hotel was good and I'll be back. Dog friendly as well.

Customer service was excellent, room, lobby were clean. Air conditioner could have been cooler, overall good experience.

Friendly staff

Deano & Cindy were awesome!! Didn't realize it was an extended stay so no ice, Coffee in rooms, or breakfast. But rooms were comfy and nice.

Great property. No ice. Limited towels. No breakfast.

Overall, the place smelled like Indian food on every floor hallway wise, and the beds were literal springs from like the early 90s. I would never stay here again.

Good.

For an extended stat facility i would have expected the bare minimum of kitchen supplies, a couple of plates, cups etc. Also a coffeemaker. It was suppoaed to be ready in the lobby by 7 am. I called them twice to see what the delay was. I was told twice it would be ready in a couple of minutes. Nope I finally had to go out and get coffee somewhere else at 8 am.

The bed was very uncomfortable, the lobby smelled of too much perfume air freshener, the towels didn’t even dry my hair, and if you needed an extra roll of toilet paper or wanted another towel it cost $2 for tp and $3 for a towel. NEVER STAYING HERE AGAIN!

I booked my stay 3 weeks in advance. I received a call the day before asking if I was still coming because they had over booked. I let her k ow we would still be there: The day I arrived to the hotel they told me they were all booked up and there was nothing they could do. They attempted to give me the phone # to other properties to call. I let them know that’s not my responsibility to do since they gave my room away. No one took ownership for the mistake instead each person on the opposite shift blamed the other person. Coming from out of town at 5 pm my family and I had to locate another hotel to stay at. What an inconvenience!

Wrong availability

Good. More like self-service for everything. You pay for extra towels, room cleaning, laundry bc its an extended stay hotel

This place is like a motel

Great property. Room was clean and staff was good. Just not much around the place. But ok if you just need a nice place to crash and shower.