citizenM Glasgow

Stayed here 3 nights in July 2026. We booked 2 rooms, both rooms are described as accessible 231 & 331. My wife and daughter on 3rd floor and my son and I on 2nd. The rooms are identical but the service to each room was the niggle. You have to book cleaning through the iPad in each room, do this as soon as you arrive. The room on the third floor had the towels changed and bed made up every day. Second floor had towels changed and buckets emptied but no bed made up, this irks me somewhat. Identical rooms different level of service. The 2nd floor room, the climate control never worked, our room was too hot and stuffy, all this is during the summer months in a particular hot spell. I asked at reception, the answer was to reset the room through the computer system, failing that they would supply us a room fan. This 'fix' was not great. The fan is noisy and not what I expect for a hotel chain of this stature, after all it's not a cheap room in a 1970s hotel in Turkey. Usually you can only wonder if it is the 'standard' of the hotel, but this time I had comparison. The room on the 3rd floor, directly above mine, had a cool room climate, quiet during the night and overall a much better experience. If I'd been in that room I'd have had a much better experience. Overall the hotel is very nice, great lounge area and bar, just sullied by my room experience. I'm not sure if I'd come back. In retrospect I should have asked for a swap of rooms. During our stay, only one of the lifts worked. For a multistorey hotel, this needs remedied immediately. There is always a wait for a lift, so much so that you end up walking the stairs. This would be unacceptable if you were unable to use the stairs.

very nice stay and location