Extended Stay America Suites Chicago Midway

The room did not have enough heat, bath water not hot and need to provide another thick blanket due heat not working righr

It is very close proximity to Midway Airport for our delayed connecting flight. It’s a very late check-in & early morning check -out. Room is ok, cigarette smell maybe from the previous occupants. Breakfast is so-so not much to expect. Area is quite, lone staff is ok.

Friendly Staff

The description is off. “Breakfast included” does not mean just coffee and wrapped muffins, and that’s all you get here.

Room not clean

It was nothing to like if I could give a negative 10000 it would be that red flags are a high…the bedding is a bandage blanket, the room don’t look like nothing the pics they showed u on the site. My towels was wet, ask for more they had to see how many they had…the shower was leaking everywhere when in use…..the carpet and hallway and walls was flirt…… it stank the front desk short lady with blonde hair was rude when I called, the housekeeper with the glasses white dark hair with a mouth full of build up on teeth’s was rude as well . Just a all around set up for your money to get taken and no refund don’t waste your money

Three stars

Dated building that was haphazardly remodeled. Elevator sounded like it was on its last leg. The room air was stagnant. The kitchen was nothing special. There was warm water and hot water. The sink drain was coated in something and slowly drained. The tin has stains or something like tha I didn't use the shower because I was there for a night. No vending area and the complimentary breakfast was some old muffins, hot water for oatmeal, and tasteless coffee. Far from what I expected and not worth the cost. I was there one night and if I was staying longer I would have found different places to stay..

The hotel decor is dated and the hallways smelled. The front staff is very friendly and helpful. It's not a Hilton so if you need a place to lay your head it's fine.

There were roaches in the room.

Staff very nice and clean rooms

No breakfast had roaches

Room was not nice looking

Clean room, nice amount of space. Small kitchen with fridge, microwave, stove and sink

The refrigerator had some sticky stuff around the door handle. The bed felt like I was sleeping on a stack of hay. The bathroom was alright. The breakfast was coffee and muffins.

WOULD NOT RECOMMEND STAYING HERE I’m from out of town and booked this Extended Stay thinking it would be decent based on the photos, but it was the worst hotel experience I’ve ever had. When I walked in, the floors didn’t look like they had been swept, mopped, or vacuumed in a long time. The lobby had only two chairs for guests, and since I arrived about 30 minutes before check-in time, I had to sit on the luggage cart because there was nowhere else to sit. The lobby looked unclean with barely any seating, and the front desk staff were rude, unhelpful, and made me wait until exactly 3 PM to check in even though they were checking in another guest before me. The hall carpets were stained and torn, my door had spiders and webs, and the room smelled awful upon entry. My room door literally had spiders crawling up it, and there were spiderwebs in the corners of the shower , which didnt drain by the way. The refrigerator had dents all over it. The floors were so dirty my feet turned black after walking around, and the heater smelled like it was burning. When I asked for extra towels and blankets, they said they weren’t giving any out. Overall, as a new traveler , the poor cleanliness, bad customer service, and terrible room conditions completely turned me away from staying at any Extended Stay property again or any property like it. I would rather pay extra for a Marriott or another reputable hotel brand and have a clean, safe, comfortable, and welcoming experience.

It was nice. The staff was friendly & helpful.

The room was missing my pillows. There was a smell like syrup in the room. The floor was stickyand there was dog

Room was average but a bit dirty, most of the lamps in the room didn’t work or the bulbs went out

Front desk girl was very pleasant and accommodating. Bed was comfortable but the room wasn’t the cleanest. Carpet was dirty and room smelled. We were stuck in Chicago after our connecting flight got cancelled so we just needed a place to lay our heads down and shower. Price was reasonable and did the job.

Not very extended since no dishes in the kitchen

I stayed for 2 weeks and I was told that I had to pay the first week immediately at check in however I had to pay for the second week at the start of the that week. I asked whether I would be able to get housekeeping services when I started the second week however the male Front Desk agent said no and that I would have to pay extra for it and that housekeeping services are available after 2 week stay, very disappointing. I think the pots and plates and kitchen utensils should already be in the room when you arrive not the guest have to go to Front desk to ask for it and then lug it all up the elevator to the room. When I went to ask for more soap to shower, the male front desk agent was being very stingy and gave me one small facial soap I had to beg for more which he gave with some hesitation. I think there is a lot that needs to be done regarding customer service. There is a lot that was not mention at the time of booking that became a surprise while staying there such as having to carry your dirty linens down to the front desk to get clean ones crazy! This place clearly being run like an apartment and not a hotel. Otherwise it was quiet, close to the airport, shopping and restaurants.

Chas was there when he checked in. He was very nice and polite. He called our room about 5 minutes or so after we got to it for a courtesy call to see if the room was okay. I told him about the toilet seat being loose and he sent the maintenance man to fix it right away. The room was very clean and smelled really good.

What set this hotel apart from other hotels is the sincere friendliness of the staff. I am pretty good at figuring out who is a genuine people person and who is just following a script. The staff were uniformly dedicated and friendly. I felt that they had our best interests at heart and wanted to make our stay a pleasant one.

The person at the front desk during our check in was very friendly and helpful. She even remembered my husbands name later in the evening and asked how things were. The cleanliness of the hotel was poor and had a funny smell. Surface wise, doors, baseboards, walls, especially in the bathroom and stairwell were very dirty.

The room itself was ok. It smelled of old cigarettes but was clean enough. We liked the set up. There was only a thin blanket on the bed no comforter. Also the refrigerator was very very loud woke us up multiple times squealing. The shower also dropped the entire time. I'd give it about 3.5 stars. At least the area was nice. For how much we paid it was mid. There were also people smoking weed right outside the entrance we came back to.

Area just south of Midway, much quieter and less congested than hotels north of thw airport

Serve hot breakfast

My stay was excellent; NO COMPLAINTS

This is not a hotel for tourists. There were absolutely no amenities that you would expect to see at a hotel. The kitchen had nothing in it. The only things provided were towels, bed linens, soap and a television. I expected it to at least have dishes and silverware. It is also a very expensive Uber ride to the tourist attractions.

Staff was wonderful and nice. But the hallways and my room carpet smelled very bad and had Red "Kool-Aid" stains. The bathtub had mildew. I hope I had the worst room in the hotel, because it was an all around bad experience.

staff was super kind and helpful and room was comfortable