Volcano View

The rooms were comfortable and the staff was very nice. Overall, it’s a decent place to stay.

What could have been better: It would have been helpful to know before booking that it’s a shared space, as that information wasn’t clearly mentioned. The cleanliness of the bathrooms could also be improved with more regular daily upkeep. Breakfast could use a bit more variety and creativity—especially for vegan guests.

Thanks to Jojo and her team we had a very nice stay in Ruhengeri! Aside from our BNB-host, Jojo was also very helpful to let us discover the region and made suggestions what we could do, day by day. We were also kindy greeted by Hoki, the house dog! Nicely decorated and equiped stay with a delicious breakfast.

The shower was really difficult to use

Great location with easy access to everything. The staff and their family are very friendly and welcoming, which made the stay even more enjoyable. Would definitely recommend

Was no hot water

The breakfast was good and the hired staff very nice and helpful. I had a 2-story unit with the upstairs bedroom (with mosquito netting) and a bathroom that was ok. Potential visitors that plan on going on the Gorilla Trek/Golden Monkey walk should be advised that the owner charges $100 USD RT to take you to the Gorilla trek and $30 USD for the Golden Monkeys.

Ordinarily I would have given this place a 7-8 rating. It was an okay place to stay. But unfortunately, the owner, Isaac, and I had a big problem when I left. I had independently hired a car to bring me to the hotel from Kigali. I was charged $70 USD for that and given that it is a 2 1/2 hour drive, I thought that was reasonable. That driver also offered to come from Kigali to pick me up when I checked out, but Isaac said he would arrange a driver for me for the same amount which I thought was the better option. So that day, I gave Isaac $100 USD, $30 to take me to the Golden Monkeys, and $70 for the ride to Kilgali. The car/driver was waiting for me when I checked out, and before we drove away from the hotel, Isaac and his wife jumped into the back seat. I thought they might want to be dropped off in town somewhere, but it quickly became apparent that they intended to ride all the way to Kigali. I told them that would be okay, but that it would only be fair to split the cost of the car. They didn't agree at all, since I had already agreed to pay $70. The discussion became very unpleasant, and I told them to get out of the car, not knowing how it was going to end up. By that point we were a bit far from the hotel, but I agreed to have the driver take them back to the hotel. BTW, during the heated "discussion" Isaac said that the 2 1/2 hour trip to Kigali was only $30 and the $70 was for the Golden Monkeys. So he offered me $15, half of the $30, to have him and his wife go all the way to Kigali. It has been a few weeks since this incident and it still bothers me a lot.