Gild Hall, A Thompson Hotel By Hyatt

We stayed here for a night, 12/14-12/15. On 12/15 before checking out (Our check out time was 11:30AM), we went out first then came back around 1020am. When we were waiting to go up, the elevator opened and the staff have all our bags and luggages. We did not request for our luggages because clearly we are out and we’re still coming back to grab them. He told us that “someone called and asked for our things”, we said we did not make any phone calls and asked for our things. He pointed us to the receptionist. We told the receptionist about our concern and he was very rude. He was sarcastic and was not looking at us the entire time. My boyfriend told him we did not call for our bags to be brought down. He said “Well someone between you two called. Are you sure it’s not her?” We were together so clearly we would know if someone made the phonecall. My boyfriend told him nicely that “We’re together and she did not make the call”. Mind you we already told him that no one between us made any phone calls so it was stupid of him to ask us and point fingers at us. He said “We get phone calls all the time so we don’t know”. My bf still asked in a nice way “You did not ask the name and verify who it is before you said okay to being our things down?”. He replied “No we don’t do that”. So, there it is everyone. They don’t care about your belongings. They won’t even protect your stuff and just randomly okay a phone call without verifying. We asked to talk to the Manager because this is scary and upsetting. We travel a lot and stays at Hyatt almost all the time since we are Hyatt members, so this is the first time we ever experienced this. What if someone else claimed our luggages which happens in other countries?! We were so close to contacting our lawyer because the staff is very awful. At least the manager was accommodating and well trained in dealing with customers. Clearly the receptionist is not trained in hospitality management. We are in the process of submitting a complain with Hyatt because our rights are clearly violated. They took our bags and luggages and touched our things without our consent. If this is not resolved, we will lawyer up. So, stay somewhere else.

The room was nice, the staff was top-notch, and in a sneaky good location of the city.