West End Washington DC, Tapestry Collection by Hilton

Hilton pays less than 13.9 cents for a water The room was spacious and clean. Hilton has changed a lot and not for the better. No greetings upon arrival and check in. When in the room we had no coffee cups although there was a coffee station. Went down to request cups, no apologies. After I realized that there was no toilet paper and I immediately called down and requested toilet paper, no apologies. Had a suite with two TV’s but the remote control was not working, I mentioned to house keeping but it was not fixed. What is with the water, unless you are a minimum a silver guest you only get two bottles of water at check in, we stayed 3 nights, they wanted us to pay $10 for water. It costs Hilton (I am sure they have a contract price) of around $3+ per 24 bottles per case around 14 cents a bottle, 28 cents for 2 bottles. You would think I was asking for free champagne, Beluga caviar. The staff we unfriendly and adamant that it was against policy to give 28 cents worth of water. No apologies, just young smug untrained employees. When I asked if I could have 2 liquid creamer cups that were on the counter same reaction. There was a nice employee we met the last night Lydia, she smiled, was friendly and listened to our small not important concerns. She apologized profusely and gladly gave us waters. It saddens me be cause these little simple interactions could have been avoided at a very little expense to the hotel operator $0.56 for 4 bottles of water. Silly decision making and no training. What a shame

Our stay was one of the best, not only because the place was worth it, but because of the amazing customer service of the staff, especially Lydia, the front desk, and Gladys, the restaurant server. For sure we would come back and stay in this place.

A good location to Gergetown UNiversity and National Mall. Room is spacious and come with Microwave oven & a small eating table for 2 persons. Re-commended.

West End hotel is a bit far from train station but its manageable. Hotel is very clean and our room has mirco-wave and fridge. We feel safe when we walk from train station to the hotel. This hotel can be reached by train from Ronal Regan and Dulles airport. There are supermarket and restaurants near the train station so you can always get something before going back to hotel. We will stay here again next time.