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Best Western Chicago - Downers Grove

Top rated by guests

Lobby

Suite, 1 King Bed with Sofa bed, Non Smoking, Corner (with Sofabed) | Private kitchenette | Fridge, microwave, coffee/tea maker

Standard Room, 1 King Bed with Sofa bed, Non Smoking (with Sofabed) | Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed with Sofa bed, Non Smoking, Corner (with Sofabed) | Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

8.6Excellent

(1,589 Ratings)

"Nice place"

LEI

Don't miss out! Price and availability may change

8.6 / 10.0

Excellent(1,589 Ratings)

Hotel in Lombard, IL

Reasons to book

Guests love it hereGuests give this property a top rating

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Suburban hotel with free breakfast and a fitness center
An outdoor pool, a restaurant, and a fitness center are available at this hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, a seasonal outdoor pool, and a business center are onsite.
Best Western Chicago - Downers Grove offers 120 air-conditioned accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with premium cable channels and pay movies. Refrigerators and microwaves are provided. Bathrooms include bathtubs or showers and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Amenities at Best Western Chicago - Downers Grove

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Laundry

Gym or Fitness Center

Free parking

Map of Lombard, IL

city location on map

Nearby attractions

Millennium Park

Chicago Riverwalk

Museum of Science and Industry, Chicago

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Hotels.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Hotels.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Hotels.com

$$$$

Top rated by guests

8.6Excellent

(1,589 Ratings)

"Nice place"

LEI

Don't miss out! Price and availability may change

$$$$

8.6 / 10.0

Excellent(1,589 Ratings)

Hotel in Lombard, IL

Reasons to book

Guests love it hereGuests give this property a top rating

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Map of Lombard, IL

city location on map

Nearby attractions

Millennium Park

Chicago Riverwalk

Museum of Science and Industry, Chicago

Available Rooms

About this hotel

Suburban hotel with free breakfast and a fitness center
An outdoor pool, a restaurant, and a fitness center are available at this hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, a seasonal outdoor pool, and a business center are onsite.
Best Western Chicago - Downers Grove offers 120 air-conditioned accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with premium cable channels and pay movies. Refrigerators and microwaves are provided. Bathrooms include bathtubs or showers and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Amenities

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Laundry

Gym or Fitness Center

Free parking

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Hotels.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Hotels.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Hotels.com

Ratings and reviews

8.6 / 10.0

Excellent(1,589 Ratings)

3.0 / 10.0

Had to move rooms twice because the toilet handle broke in one and the heating was broken in the room they moved us to

4.0 / 10.0

Top floor end unit I thought would be more peaceful but Not. Room was clean front desk was good with accommodations

4.0 / 10.0

Comfortable and clean. The only downside was that I had to get my room key card reset just about every time I needed to get back into my room. Seems there was an issue with their system.

5.0 / 10.0

I made a mistake booking the online reservation. I was a little upset but the guy at the front desk was patient as I worked through the problem and rebooked the hotel room. I Thank the front desk for being Calm and Patient as I worked through the situation.

3.0 / 10.0

This was once my FAVORITE HOTEL to stay at when I travel to Illinois THE SERVCE has truly fallen off Example Guest services The guy at the desk offering chips & water for reward members and than says there’s coffee!!!! WHAT ICE it was ridiculously cold and I went out came bk 2 hours later ICE COFFEE . Once loved but my hear is broken

5.0 / 10.0

The night clerk was great.

3.0 / 10.0

They are understaffed rught now. The room was clean when we arrived and breakfast was good.

3.0 / 10.0

In need of major cleaning and updating.

4.0 / 10.0

One star

4.0 / 10.0

na

2.0 / 10.0

Pillows in the room were old and uncomfortable, hallway smelled like urine and old mop water, hotel in general seemed outdated.

3.0 / 10.0

The rooms were clean but the hotel needs updating none of the side doors worked with the hotel room key. Ice machine leaks and only one luggage cart. The day l checked out it was Missing from 6:30 am until l left at 9:00

4.0 / 10.0

Customer service at the front desk was always great. I was surprised that during a 3 night stay our room was never cleaned. Had to ask for more towels.

5.0 / 10.0

Nice quiet room with a comfortable bed. Shower had excellent pressure and lots of warm water. Room was clean and had sufficient lighting. Breakfast area was great one day and just so-so the second day of our stay. First day they had fresh fruit and lots of choices including eggs, bacon,roasted potatoes, waffles and more. Second day the choices were fewer and there was not as much fresh fruit. Price was very competitive. We have stayed here a number of times when visiting relatives in the area and each time we have enjoyed our stay.

5.0 / 10.0

Clean room. Tv worked great. Confortable overall.

5.0 / 10.0

Parking included, peaceful, spacious, great service. Would stay here again.

1.0 / 10.0

No matter the reason, they will not refund unused days when early check out is required. In this case three full days/nights.

3.0 / 10.0

The hallways smell like stale cigarettes and pot. There were a few ants hanging out in the bathroom. The bottom of the bathroom door looked like it had been sawed off by a toddler. Breakfast was decent. I won’t say that I’ll never stay there again. You get what you pay for.

3.0 / 10.0

The staff was friendly and welcoming. The room was clean overall just needed a couple of minor things repaired as far as appearance goes. The one thing that was alarming ‼️ was a roach on the bathroom ceiling‼️ I was able to kill it. I’m hoping that he last visitor left it there and nothing of the hotel upkeep or maintenance

5.0 / 10.0

My experience at the Best Western Downers Grove location is always phenomenal! They have great service, clean and comfortable rooms, and hot breakfast every morning. The location is also convenient and close to many restaurants. I highly recommend!

4.0 / 10.0

Our experience was a great one! The hotel was clean, breakfast area was clean at all times. Had hot breakfast every morning, it could've been a bit warmer. Most hot food was lukewarm but it was still very good. Our room was very clean and spacious. The bed wasnt the most comfortable bed, very firm. Overall though everything was great and would stay again!

2.0 / 10.0

Room was very loud, from pipes. Sounded like soneobe was taking a shower for over 1 hr. Water running then sudden stop with loud noise. The frond desk personnel was kind and moved me to a room with toilet leak, running all night, coupled with loud snorer somewhere near me. At that point, it was 1 am, i dudnt want to change rooms again

1.0 / 10.0

Was not informed correctly and if you write and honest review they won’t submit to protect company. Rude receptionist

5.0 / 10.0

Very clean rooms, excellent breakfast and the staff was very helpful

4.0 / 10.0

Nice stay for the price, but carpet and rooms need to be updated.

5.0 / 10.0

:)

1.0 / 10.0

Don't stay in room #110 if you want any rest because you hear EVERYTHING. It's right next to the lobby so its noisy and people have no consideration for others, even at 10:30 at night when your trying to sleep. It was awful, to the point where I had to call the front desk and complain. The room and hotel was fine for an overnight stay and the staff was friendly, and bent over backwards to accommodate my needs. I also told them that the AC unit needed looked at because it was extremely loud every time it kicked on. To the point where it kept me up. I got only 5 hours of sleep. They did write up a work order for maintenance as I was telling them about this issue.

1.0 / 10.0

Didn't stay there because it was the wrong location and wouldn't give a refund or change location, so i would give it a 0 times 1000 for no consideration.

4.0 / 10.0

Very friendly staff. Enjoyed my stay but Breakfast was average. Ran out of things by 9 but breakfast was till 10. Powdered eggs. Wish they had hard boiled eggs like most hotels. Did enjoy yogurt machine.

4.0 / 10.0

Every thing was good

2.0 / 10.0

Microwave in room did not work properly. The refrigerator also did not work properly and the door wouldn’t remain shut. The beds were like sleeping on uneven rocks. The bathroom was dirty.

10.0 / 10.0

Nice place

10.0 / 10.0

Staff was very friendly. I just suggest the breakfast buffet goes a little bit longer.

4.0 / 10.0

Staff was on phone for 20minutes before even looking at us for check in. They made a mistake on the check in and only charge the security deposit. They came at 11pm to knock on my door to get payment. No apologize from them, the two people working that night accused me to try not to pay while I was completely unaware of it.

8.0 / 10.0

Could have been cleaner. I had to clean hairs from the bathroom.

8.0 / 10.0

Just your average Joe kind of hotel. Photos represent it better than when you experience it all with the naked eye. Upon driving up, I was ready to u-turn and go find something more updated. Luckily, the inside was a bit more renovated. Hotel staff wasn't anything above and beyond. The manager, Gabriel, was helpful though. We had to get our towels from there because they don't bring it up to our room - that was a bit odd but I get it, I guess. They also promised us a $50 gift card for making a BW account and we never go that. I'll be contacting them in regards to the misleading information. The common areas were alright. Nothing magnificent. Breakfast area was tight. Laundry room was a bit sketch. If you stand in the hallways, you can hear everything from behind the doors of any room within 10 feet basically. I do have to say the food was GREAT! We loved the variety & the lady attendants were very kind and intentional with their service. I'd only come stay here again for the food. LOL! Pretty kid friendly as we ran into other young families with babies. Also a few creepy men, so be watchful of that. Location is alright. It's right off the highway, so what would we expect, right? I probably would have shopped for a hotel a bit further into Downers Grove since the suburb area is a lot more polished as I prefer. Safety is key when you're traveling with littles. I'd say this passes pretty well on that. Not the best, but it'll do. Cleanliness, eh...could be better.

10.0 / 10.0

The staff is really nice

8.0 / 10.0

Just a place to sleep

8.0 / 10.0

My stay at this hotel was overall very pleasant. The room was exceptionally clean, and the staff were both friendly and attentive, which made me feel very welcome. There was a microwave in the room, though it was unfortunately damaged. The view from the window was a bit underwhelming as it overlooked the road and cars, but this did not take away from the comfort of the stay. What stood out most was the warm hospitality and the well-kept accommodations, and I would be happy to stay here again in the future.

10.0 / 10.0

Loved my stay here at this Best Western. So close to anything you can ever want!