Best Western George Hotel

General condition of the whole hotel was very poor, moldy bathroom.

Booked through hotels.com

On check in we asked if we could get a drink however told the bar was closed. We were given a registration form which I completed but forgot to sign, the older lady rather rudely reminded me and then handed me the key with directions to the room. After wandering around for a while I realised the room number on the key was the other side of the hotel which we eventually found. After unpacking and making a drink she phoned our room and said we were in the wrong one, apologised and asked us to move promising my husband ( who she seemed to be more polite to) a drink when the bar opened. We packed and vacated to the new room however the smell of drains from the bathroom was unbearable. My husband went down to reception and we were eventually given the room opposite. After repacking for the second time we moved, we had just got unpacked when she knocked on the door demanding the old key so she could look to see what she needed to do and see the problem. She was more bothered what housekeeping needed to do as we had been in 2 rooms now. She then retracted the offer of a drink as we’d requested to move. The rooms were very dated, the standard of cleanliness was questionable and the bedsheets had marks on, the quilt was lumpy, however we accepted the room and stayed. The lady at the reception was unwelcoming, rude and definitely spoke more politely to my husband than myself. All if the staff we interacted with were unfriendly, breakfast,I will be generous and say just edible.

Two nights to enable us to attend a concert at Sandringham. Room was large but floors all creak alarmingly.

Staff and food good. Rooms tired

Staff and food good. Room tided

My wife and I stayed here for 2 nights while attending a concert at Sandringhan house, property was easy to find and had ample parking. Check-in was very straight forward, and receptionist very friendly and welcoming, room was very clean and cosy, and had all of the amenities required, and expected. Had a meal in the restaurant and food was excellent, as was breakfast in the mornings, and service was excellent, again all staff very friendly and welcoming. All in all, hotel is a great place to stay, some of the previous reviews state that the hotel is a little tired, but then again it is a 13th century property, so what would you expect!!?. My wife also left a personal item in the room when we left, contacted the hotel when we arrived home, and they located it, and posted it back to us. All in all we enjoyed our stay, and wouldn't hesitate in returning, and thank you to all of the staff that looked after us.

Absolutely awful stay, I could hear every word people were saying in the corridor outside my room. The smoking area was outside my window so all I could smell was people’s cigarette smoke all night. There was blood stains on my sheets, broken edges in the bathroom, dirty shower curtain, holes in the bath, toilet roll holder was above the toilet so hard to reach while sitting in the toilet. Trip hazard step into bathroom so stubbed my foot several times. Disabled parking bay was a tiny space next to the smoking are with a wooden post so you couldn’t open the door wide enough. Pillows were flat as paper, kettle full of lime scale and springs in bed popping out. Towels had brown stains on them absolute awful nights sleep due to noise levels of people talking loudly outside window smoking constant slamming of door to reception outside my room. The only good part of the room was Netflix on tv and the blackout blinds everything else was very badly in need of update or good clean. Poorly finished off workmanship from whoever the handyman was with sockets on their sides and bad finishing

We just stayed for one night. Our room was clean but dated. The beds had seen better days. Breakfast was fairly awful. Burnt bacon, poor selection of fruit and pastries and a fruit salad that had seen better days. Solid scrambled egg and muffins that you couldn’t cut into. We had dinner and that was absolutely delicious. In spite of the breakfast and the dated room we enjoyed our stay. It would have been nice to have a ground floor room with a shower rather than a shower over a bath which ( for me) is inaccessible .

Was a pleasant stay, decor a bit dated but all in all, satisfied as priced reasonable

Rooms very dated and tired Double bed was huge Free car parking

Night staff person was somewhat rude and abrupt. Room was ok but very tired and outdated.

Amazing room. Hotel facilitated a late check in.

Hotel nice but dated, clean throughout, floors creak but due to age cannot be helped. Needs a renovation throughout, water leak marks, loose toilet seat, stained carpets etc in our room. In the centre of Swaffham close to kings lynn and surrounding, we were visiting family in RAF Marham about 10/15 minutes drive.

The hotel is a little dated and on a very hot day of the year the heat in the room was stifling even though bathroom was seperate the radiator was still on which didnt help

Cold shower. Having got soaked through from torrential rain before arrival there were no facilities to dry clothing. Couldn’t turn heating on so had to put wet motorcycle clothing back on.

We had a much better room this time and this made our stay so much better. Staff good and the food was excellent. Does need a bit of TLC but understand that is in the pipeline

The staff are very helpful and friendly, plenty of off street parking and good wifi. Sadly the room (206) wasn't good, needed a decent clean. There were plenty of unsightly repairs. Basically needs lots of TLC.

The staff were excellent. Tried very hard to assist and were very pleasant. However, the building was dated. Room was dirty, no fan in the bathroom, the ambience of the room was unpeasant. the bathroom was ill equipped. The shower didnt work so I had to take a bath, then the water didnt go down the drain, just sat there!

George Hotel was a lovely old hotel and as a lot of old hotels has no air conditioning. Our stay was during a heatwave but they did provide a fan in the room which was much appreciated. The staff were very lovely and very helpful. The food in restaurant was really good.

Hotel is a bit tired looking . Staff Friendly. Would have liked a quieter room as requested as next to a heavy door which with people using kept banging . Otherwise room was fine

Lovely people, large rooms, wide selection of breakfast, good parking Could do with updating throughout the hotel, stair carpets worn

Reception staff, very polite and helpful hotel could do with an upgrade but perfect for what I needed

This hotel needs a lot of T.L.C looks like money has not been spent for a couple of decades on the room & stair cases. The dining area was clean & enjoyable.

Overall good place staff very friendly and nice location good clean hotel rooms need upgrade but clean

Very good

Very comfortable bed in a hotel full of olden day charm

I was very pleased with our stay at the George, room was perfect for our needs, large room comfy bed

This being our 3rd time we have visited The George, on the first night the shower wasn't working properly so we moved to another room. Then there was no heating or water on the next night. Not being able to wash was awful. The staff were excellent and the food was very good. Management kindly compensated us for these inconveniences

Kept up most the night with the smoke alarms going off every 10 minutes applied for a refund and was denied one . Which I find appalling

Rooms are very tired and small. Chair broken, Shower in poor condition, lighting broken, wallpaper peeling off, Wifi very slow. Not a pleasant experience. Staff were excellent when I spoke to them about the room, however unable to resolve. Would not stop here again as the price charged does not reflect the room.

Firstly i certainly can't complain about the staff, they were fantastic. The hotel itself was a bit of a dump. There floors were uneven and every step you made was greated with creaking floor boards. The decor was old and tired with various ceacks in the walls, ceilings, doorframes etc. Bathrooms were usable but ceratinly in need of modernisation. Overall the hotel itself needs a full refurb but it beats sleeping in your car or on a park bench.